Associate Manager, Payment Operations

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Who we are:

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Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

The Associate Manager of Payment Operations will be responsible for the daily oversight of all file movement for ACH, check, and wire transfer services. This position will work closely with the Payment Operations Manager to facilitate operational excellence.

This position will assist in managing the Payment Operations team members who are processing and balancing files, working with external vendors/partners, and troubleshooting issues with engineering. In addition to the responsibilities listed below, this individual must be accountable for their actions and hold others accountable while remaining professional.

Primary Responsibilities:

• Ensure strong/positive relationships with internal and external partners
• Research
• Some travel may be necessary with ample notice provided
• Assist with managing Banking Operations staff members
• Direct workflows between staff
• Subject Matter Expert for ACH, check and wire services
• Assist with settlement activity
• Ensure processing complies with laws and regulations
• Troubleshooting with staff and engineering
• Build a rapport with staff to create a positive work environment
• Process re-engineering
• Track issues with internal and external partners
• Ensure adherence to departmental SLAs

Minimum Qualifications and Skills:

• 2-3 years minimum of experience processing Wire Transfers, ACH processing, Check Reconciliation, Settlement’s
• Some evenings and weekends will be required
• Travel expected approximately four to five times/year
• Five (5) years of previous experience in banking operations
• Strong written and verbal communication skills
• Analytical and problem-solving skills
• Sounds judgement and decision-making skills
• Excellent organizational skills
• Knowledge of banking compliance trends, rules and regulations including NACHA, Reg CC, Reg D, Truth in Savings Act, etc.
• Minimum of 2 years of management experience in a financial/banking institution
• Professional demeanor and excellent work habits
• Interpersonal skills/ Ability to establish peer relationships

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.