Associate Installation Technician - Hartford

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Basic Function

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.). Partner with internal teams including sales, project engineering, project management, field service and external teams including electricians, plumbers, general contractors and perioperative hospital staff.

Job Responsibilities

• Responds to internal and external customers inquiries and request for service.
• Manages and maintains inventory of assigned tools and equipment.
• Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed.
• Documents & Maintains accurate records of equipment installation and associated activities.
• Able to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings. Able to understand infrastructure, electrical, and network requirements of installable equipment. Coordinates with internal project team to communicate these expectations with customers and contractors and coordinates requisite support.
• Performs all functional and quality checks of installable equipment and documents appropriately prior to project sign-off.
• Communicates with customers regarding the status of their project and provides clear and timely updates on project progress.
• Adheres to all safety policies and standards as dictated by customer facilities and by Stryker.
• Completes training to ensure proper PPE is utilized during execution of job responsibilities.
• Completes daily update reports and other administrative responsibilities in a timely and accurate manner. Provides project updates to relevant stakeholders.
• Coordinates with Quality to ensure compliance with regulatory and operational requirements.
• Coordinates and books travel arrangements for self, based on job location and in accordance with company guidance. Manages daily schedule to ensure timely arrival and completion of all Installation activities.
• Programs, tests, and inspects all video integration sources according to design specifications and in accordance with quality and safety standards.
• Able to understand and implement identical installation and integration practices at different locations in order to ensure consistency and serviceability.
• Confirms site readiness of pre-installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to internal project team and follows up for resolution.
• Able to troubleshoot and determine root cause of failures of installable equipment. Performs diagnoses and repairs of equipment according to established quality guidelines and procedures. Tests equipment to ensure proper operation and quality output.
• Advocates the importance of safe work practices
• Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. Communicates lessons learned and provides feedback to cross-functional partners to improve business processes.
• Responsible for the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with quality and safety standards as well as state, industry, and international standards.
• Able to learn and understand basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products.
• Maintains accurate records of installation tasks.

Physical Requirements

• Must be able to communicate effectively with intrapersonal communication skills.
• Must be able to travel via commercial airline.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to utilize equipment including ladders, chain hoists, material lifts, and pallet jacks.
• Ability to work with large pieces of construction and medical equipment.
• Must be able to communicate effectively via cell phone, text, and email.
• Must maintain state issued Driver’s License and be able to safely operate a motor vehicle.
• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to climb ladders, work within confined spaces, and above ceiling.

Mental Requirements

• Ability to interact appropriately with a variety of individuals including customers and internal partners
• Ability to read, navigate, and comprehend installation and technical manuals and project documents with acute attention to detail.
• Must be able to identify issues outside of scope of project and communicate following appropriate escalation pathways.
• Must be able to locate, comprehend, and follow detailed installation instructions and procedures. Has ability to explain clearly to onsite trades (electricians, plumbers, general contractors) or vendors.
• Ability to think critically to resolve project roadblocks pertaining to environmental or infrastructure challenges within the appropriate guidelines and safety standards. Must be able to be a part of the solution process.
• Proficient with Microsoft Office Suite.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Work as an integral part of a team.
• Must be able to analyze and resolve non-routine testing and/ or equipment issues using independent judgment.
• Must be able to work in a fast-paced, independent environment and exercise good judgment.

Skills/Experience Required

• High School Diploma or GED required
• 0 – 2 years related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed)

$26.52 min hourly wage – $47.70 max hourly wage plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com