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Company | Apogee, Inc. |
Address | Statesboro, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-30 |
Posted at | 8 months ago |
We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.
- Providing exceptional service to customers
- Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Responding to emergency outages promptly
- Tracking and updating escalation tickets
- Working with Apogee to address end-user and network escalations
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Working with Apogee to coordinate client activities (e.g. move-in)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Other documentation and administrative duties as requested
- Working with Apogee on customer install activities as needed
- Attending training events as required
- Experience with Cable TV “headend” equipment
- Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
- Certifications such as Net+, CCENT, CCNA, CWTS
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Experience with commercial-grade networking equipment
- 2-3 years of help desk or technical support experience
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- 2-3 years of customer support experience
- Health insurance plan including Health Savings Account matching program
- Maternity and Paternity leave
- An attractive salary
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
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