Associate Claims Specialist, Property (Remote Event Management)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
This is a Claims Trainee opportunity. The ideal candidate will have strong customer service and communication skills. Associate Claims Specialists will go through a comprehensive training and onboarding process with a goal of handling wind and hail claims across 48 states. Candidates hired into this role will primarily investigate coverage and make outbound phone calls to members to investigate wind and hail claims.
Career Advancement
Based on performance, candidates hired into this role could have the potential to advance into a Claims Specialist I position in 4-6 months.
Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As an Associate Claims Specialist, you'll capture first notice of loss by phone for new homeowner claims and, when possible, handle these claims to conclusion. We'll count on you to deliver outstanding customer service and to ensure claims are resolved according to standard methodologies within prescribed authority.

Key Responsibilities:

• Ensures accurate application of policy coverage on claims and supplements using standard methodologies.
• Delivers outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct.
• Receives first notice of loss on new claims and makes first meaningful contact. Evaluates merits of claim to determine the best handling path. If warranted, handles claim through the appropriate workflow. Otherwise, coordinates emergency services and temporary accommodations for member, advising them of all relevant field assignments.
• Determines the best course of action for handling each individual claim, with moderate direction and oversight. These options include the use of the property repair network, independent adjusters and self-written estimates.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Acquires and maintains the required state and federal license and continuing education.
• Provides first-level customer service for agents and other customers through direct, inbound calls, responding to all questions and inquiries.
• Maintains and develops knowledge of assigned insurance lines, keeps abreast of court decisions that may affect the claims function, current guidelines and policy changes. This may require attending various seminars or training sessions.
• Oversee expenses through appropriate method of inspection.
• Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy. Makes decisions within delegated authority as outlined in company policies and procedures.

May Perform Other Responsibilities As Assigned.
Reporting Relationships: Reports to Claims Manager.
Typical Skills And Experience
Education: Undergraduate degree or equivalent experience preferred.
License/Certification/Designation: State licensing where required. Successful completion of required claims certification schools/classes.
Experience: Experience in a customer service environment including flexible work schedules and extended work hours, prior claims handling experience preferred.
Knowledge: General knowledge of customer service principles and/or insurance theory and practices. Familiarity with claims processing, policies and procedures preferred. Familiarity with automated claims systems and best claims practices desirable.
Skills/Competencies: Proven track record meeting customer needs and providing exemplary and meaningful service by advising customers of the claims process and ensuring a positive customer experience. Ability to acquire skills needed to make decisions and provide resolution in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions. Ability to effectively prioritize work. Ability to work in a fast paced and team-based environment. Written and verbal communication skills for connection with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public to resolve the claim. Ability to efficiently operate personal computer and software for claims-related and other business applications.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing Exceptions to the above minimum job requirements must be approved by the: Business Unit Executive and Human Resources.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Eligible (Non-exempt)
Working Conditions: Normal office environment. May require ability to sit and operate telephone and personal computer for extended periods. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods. Extended and/or non-standard hours as required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
The national salary range for Associate Claims Specialist, Property : 42,315.00-70,500.00
The expected starting salary range for Associate Claims Specialist, Property : 42,315.00 - 56,800.00