Inside Commercial Property Claims Adjuster - Remote

Purpose

The Inside Commercial Property Claims Adjuster manages the entire life cycle of assigned commercial claims acting as the subject matter expert and point of contact. This position demonstrates complete ownership of each stage and follow up until resolution is reached on each claim.

Essential Duties

▪ Handle complex/large loss commercial property claims

▪ Estimate and/or determine coverage based on policy and carrier guidelines

▪ Manage efficient cycle times and quality of claims handling

▪ Mobilize additional resources for claim investigation

▪ Coordinate loss investigations on all assigned claims

▪ Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.

▪ Maintain detailed documentation and follow up on each file

▪ Exercise objective judgment and critical decision making to resolve issues ▪ Initiate and respond to correspondence in a friendly and timely manner

▪ Develop positive relationships with customers, contractor, PAs, Attorneys, and Engineers

▪ Serve as subject matter expert to ensure knowledge sharing when needed

▪ Examine documents for completeness, accuracy and conformance to carrier guidelines and polices

▪ When needed, make revisions and/or collaborate on files ▪ Always follow contract, property, and insurance laws ▪ Note and follow up on discrepancies in files

▪ Communicate the status of claims to the management and leadership

▪ Create and provide necessary claim documentation ▪ Perform proper claim escalation procedures to management

▪ Attend and participate in trainings, team meetings and projects as needed

▪ Knowledge share and assist peers when needed

▪ Execute excellent customer service ▪ Represent the company with a high level of professionalism

▪ Other duties as assigned

Work Experience

▪ 3 years’ experience in commercial/large loss claim handling, estimating, and policy interpretation required

▪ Experience With Xactimate And Collaboration Required

▪ Experience in estimating property claims over the phone is a plus

▪ Previous agricultural experience a plus

▪ Previous staff adjusting experience a plus

▪ Proficient computer skills

▪ Strong relationship building skills and ability to work well with others

▪ High level of time management skills

▪ Excellent attention to detail

▪ Self-motivated critical thinker who can work independently to solve problems

▪ Ability to multitask and quickly adapt to changing/conflicting priorities

▪ Strong written and verbal communication skills

Licenses or Designation

▪ Texas license required with 9+ additional current licenses

Mental Work Demands

▪ Regular and on-time attendance.

▪ Hours may regularly exceed 40 hours per week.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Job duties and responsibilities can change at any time, with or without notice.

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