Assistant Store Manager Jobs

USD $51,500.00/Yr. -

Job Summary

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Key Responsibilities include the following essential functions, but are not limited to

• Trains store personnel, assigns tasks, and is accountable in accomplishing tasks.
• Products customers want to buy are in-stock.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time..
• Reads and follows communications (memos, faxes, emails) from home office.
• Remains flexible to changing work demands in order to accomplish goals.
• Customers are greeted and serviced per company standards of World Class customer service.
• Responds to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
• Trains and monitors staff to ensure store is viewed as a whole, assisting customers in all areas.
• Responsible for assisting the Store Manager in training, coaching and developing store personnel.
• Customer complaints are handled appropriately and per company policy.
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensures perishables are rotated and stocked per company standards.
• Works a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week.
• Managers are expected to be leaders in the workplace, setting the standard of excellence required through their job performance and professional demeanor.
• Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Responsible for ensuring safety guidelines are followed at all times.
• Ensures master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets.
• Ensures store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report).
• Ensures that all Unitime edits are made in a timely manner.
• Product mix is monitored, including
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• He/she encourages staff to increase their nutritional and product knowledge.
• EBITDA
• Store and department sales and Sales per Labor Hour Ratio
• Coaches staff on how to be supportive of decisions made by home office, listens to directions from home office, following through and correctly performing the job assigned.
• Special orders are handled appropriately and per company policy.
• He/she answers (and ensures store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support..
• New products are brought in per company policy.
• Regular analysis of departments to keep top sellers and discontinue extremely slow movers;
• Mark-downs are managed per company standards.
• Average Ticket, Customer Count, Cost of Goods Sold for Produce
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing).
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Ensures in-stock conditions meet company standards
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Maintains clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• The store is inviting and shopable.
• Assists the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers. Assists in granting wage increases when appropriate.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas
• Responsible for assisting the Store Manager in hiring, training and managing all store personnel per company standards.
• Efficiently and accurately completes the DSR and Manager's Cash.

Although this is a general outline of job responsibilities all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive.

Recipe for Success

• Able to manage changing priorities.
• Must be able to obtain forklift certification.
• Proficient in MS Word, Excel and Outlook required
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Must be cashier trained.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possesses excellent customer service skills.
• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Ability to take direction and follow through.
• Possesses a sense of urgency in the completing tasks and is highly organized.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future

All Crew Members

• Paid Nutrition Education
• Holiday Pay for 5 Holidays – Stores Closed
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid Time Off (sick days and vacation) that Increases with Tenure
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Good4u Crew Member Discount
• Advancement Opportunities and Career Development
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Employee Referral Program
• Birthday Bonus Pay

Full-Time Crew Members (30+ hours/week)

• Paid Parental Leave
• Retirement Savings Plan (401k) with discretionary Company Match
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Health Savings Account (HSA) with Company Match
• Company Paid Short-Term Disability Insurance
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Company Paid Life Insurance
• Medical, Dental and Vision Insurance
• Paid Medical Leave (through company paid short-term disability insurance)

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements

• Must be able to occasionally sit, squat, kneel, and climb as needed.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Requires the use of both arms and both hands with full range of motion.
• Must have the ability to constantly lift or carry up 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to frequently to reach above chest.

Environmental Requirements

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.