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Company

Barnes & Noble
Address , Aurora, 80016, Co
Employment type FULL_TIME
Salary From $20 an hour
Expires 2023-07-19
Posted at 11 months ago
Job Description
Title: Assistant Store Manager

Category: Retail

EmploymentType: Full-Time

Location: CO - Aurora - Southlands Town Center - 2245

LocationType: retail

JobLocation: Aurora, Colorado 80016

JobSummary: As an assistant store manager (ASM), you enjoy working with people, are energized by your passion for books and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your SM on your ideas to ensure this experience and drive this through our people, actively participating in bookseller development. In your role, you ensure sales and profit through your ability to leverage resources which results in booksellers who can provide first-class service to our customers. As a leader, you work collaboratively with the team to ensure a store where booksellers are engaged doing what they love: talking about and selling books.
An employee in this position can expect a hourly rate starting at $20.00.
Benefits:
Part- time less than 20 hours per week: Sick pay, Employee Discount
Part-time 20 - 29.99 per week: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k)
Full Time 30+ hours per week: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement

WhatYouDo:
  • Develop the bookselling team through engagement and coaching; work with team by providing feedback to assess and focus on individual strengths and recommend talent for development in the store.
  • Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales.
  • Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM.
  • Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
  • Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
  • Ensure a vibrant bookstore through the flawless execution of bookstore basics.
  • Ensure compliance to company standards as it pertains to safety, customer communications and all store operations.
  • Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
  • Embrace the cluster structure and work collaboratively with others for betterment of all locations.
  • Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team.
  • Open and close the building, ensuring the safety of our employees and customers.
Knowledge&Experience:
  • Enthusiasm for books that is reflected in the excellent standards of service for the local community.
  • Able to delegate and work through others.
  • Effective organization, planning and prioritization of workload.
  • Deliver honest and constructive feedback.
  • Experience building collaborative and productive working relationships at all levels.
  • Experience in managing and developing employees at all levels.
  • Ability to communicate effectively and comfortably.
  • Solid bookselling knowledge across various genres and strong understanding of the book industry.

Expected Behaviors

  • Commit to and develop booksellers.
  • Provide feedback, coaching and development.
  • Understand key financial indicators and make good decisions to drive positive results.
  • Prioritize customer experience above all else.
  • Drive results through thoughtful development.
  • Provide clear direction, monitor progress and provide appropriate feedback when running the store.
  • Can empathize with and understand people.
  • Know the most effective and efficient processes to get things done with a focus on continuous improvement.
  • Demonstrate collaboration and ability to adjust style to meet individual needs.
  • Motivate a team of people through engagement, focused dialogue and feedback.
  • Solve problems through good decision making, including in ambiguous situations.
  • Show adaptability and work with a sense of urgency all the time.
  • Open to feedback and can reflect on this insight to develop and grow.
  • Execute bookstore basics flawlessly.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.