Assistant Store Manager Operations

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

You have a passion for sport. So do we. You have a passion for community. So do we. You have a passion for customer service. So do we.

DICK’S Sporting Goods is seeking a passionate, people-first Store Leader to oversee store operations. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team.

ABOUT THE ROLE:

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. An Assistant Store Manager prioritizes teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

ROLE RESPONSIBILITIES:

• Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling).
• Operationally plans and organizes both short-term and long-term, with the guidance of the Store Manager.
• Responsible for managing the day-to-day operational aspects of their store department
• Additionally, as business needs arise, other tasks may become necessary.
• Actively recruits in the community and supports opportunities for teammates to give back to their community.
• Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.
• Drives shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.

LEADERSHIP RESPONSIBILITIES:

• Transparently communicates and finds creative ways to build an engaging environment for the team.
• Creates an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect.
• Passion for coaching and development of oneself and others; infuses learning into day-to-day leading.

COMPETENCIES:

Our Leadership Competencies set the bar of what great people leaders look like at DICK’S Sporting Goods. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

• Customer-Focus
• Ensures Accountability
• Action-Oriented
• Strategic Mindset
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Engagement Driver
• Drives Vision & Purpose of store and organization
• Plans & Aligns
• Effective Team Building Skills
• Talent Developer

QUALIFICATIONS:

• 1-3 years of retail management experience (or customer-focused experience) •
• Strong problem-solving ability and analytical skills •
• All Teammates are required to adhere to all safety policies and procedures.
• Flexible availability – including nights, weekend, and holidays

• Flexible availability – including nights, weekend, and holidays
• All Teammates are required to adhere to all safety policies and procedures.
• 1-3 years of retail management experience (or customer-focused experience) •
• Strong problem-solving ability and analytical skills •