Assistant Sales Manager Jobs

If you want to work in a FUN & GREAT WORK ENVIRONMENT and have opportunities to grow, THIS IS YOUR CHANCE!!

We are seeking a talented and self-drive new TEAM member that wants to grow their career and earn opportunities as an Assistance Sales Manager.
Key Result Areas

• Sales Department Operations
• Customer Service Management
• Management

Major Duties and Responsibilities

1) Sales Department Operations

• Determine sales quota for sales personnel in accordance with their skill levels.
• Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
• Ensure the sales department contributes acceptable levels of gross and net profit.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain a sales history and/or vehicle history log book.
• Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
• Maintain a showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers.
• Maintain clean, efficient facilities.
• Maintain a balanced new unit inventory in proportion to sales.
• Oversee and manage all operations of new and pre-owned vehicles.
• Establish procedures to ensure timely and proper completion of all paperwork.
• Become familiar and efficient with all phases of the computer system required for sales management.
• Ensure sales personnel are well trained, motivated, and available when needed.
• Establish realistic forecasts.

2) Customer Service.

• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
• Provide prompt, dependable, high-quality, vehicle sales to customers by using current proactive feature benefit sales techniques.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Institute a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Ensure cross-sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products, and services.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and ensure the use of a common and consistent quotation methodology for vehicle sales, trade-ins, and purchases.
• Handle telephone transactions quickly, and courteously.

3) Management

• Attend training sessions to keep current with sales department issues.
• Develop promotional campaigns in conjunction with the parts and service departments.
• Provide reports to GM, as requested.
• Maintain budgeted revenue and expense objectives.
• Maintain sales follow up programs.
• Maintain efficiency reports on sales representatives.
• Develop monthly and annual objectives for the department in collaboration with GM.

Supervisory Responsibilities

• Set policies and procedures for the sales department.
• Train Sales Representatives to use consistent and current sales methodologies.
• Establish a departmental work schedule, balancing the workload of all employees.
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments, and letters of recommendation to appropriate personnel for placement in personnel files.
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Provide training for all sales employees (seminars; workshops; sales schools, etc.).
• Manage employee performance (evaluate and counsel) and conduct performance reviews in a timely manner.

Commitments

• Demonstrate an interest in growing the sales business.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
• Remain current with all sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs.
• Focus on quality.
• Treat all employees and customers fairly, courteously, and with dignity.

Qualifications & Job Requirements

• Prefer knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Years progressive experience within the sales department of a motor vehicle dealership.

Benefits

• Employee discounts on New and Used Motorcycles after 90 days
• Insurance will be offered 90 days after start date.
• Employee discounts on P&A and General Merchandise after 30 days
• All pay plans are open to an annual review or as business dictates