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Retail Assistant Manager Jobs
Company | Office Depot |
Address | Birmingham, AL, United States |
Employment type | OTHER |
Salary | |
Category | Retail Office Equipment |
Expires | 2023-08-07 |
Posted at | 10 months ago |
Overview
- Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling, planogram integrity, and merchandise presentation.
- Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused. Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot, Inc. sales principles.
- Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies, and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
- Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories. Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests.
- In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Will also be responsible for managing merchandise flow-through and replenishment processes.
- Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.
- Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performing opening and closing responsibilities, including activation and deactivation of the store’s alarm system, cash handling, daily store balancing, and other system processes.
- Leads, coaches, and inspires associates while fostering a culture that builds trust, brand loyalty, and exceptional customer/client service delivery. Proactively observes and provides feedback to associates to enhance their proficiency in this area. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all associates, ensuring that they all have completed and maintained their certification(s), as applicable (print, tech, etc.).
- Responsible for managing performance, talent assessment, development and recognition of associates. Assists in managing the performance appraisal process by delivering timely, and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking, and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively. Drives the recruitment, retention, and development of a diverse range of talented people by participating in the interviewing and selection process.
- Performs other duties as assigned
- Business, Marketing, Retail Management, or another related field preferred
- Must possess ability to process information/merchandise through POS register system
- Minimum two years of experience in retail, including management and/or supervisory role in a sales-driven, customer-oriented company. Sales experience in a services industry a plus.
- Minimum 2 years of experience in related field
- High School diploma or equivalent; Bachelor’s degree preferred
- Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
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