Assistant Manager, Virtual Mail

Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be on-site in Beaverton, OR.
Overview
LegalZoom is an innovative company pioneering solutions in postal automation, and while the software side expands, we need the physical side to meet it. The Assistant Manager (ASM) in Mail Operations is a skilled and motivated leader responsible for direct leadership of hourly employees in day-to-day functions.
You will

• Create a variety of tickets on various Customer Success and IT concerns using the appropriate communication tools.
• Lead a team of 15 to 20 operators ensuring KPIs and metrics are being met, making adjustments as required.
• Create a positive climate in which people on the team feel motivated to complete the required tasks.
• Work with stakeholders to solve interdepartmental issues when needed.
• Assist in the development and testing of new products within your department.
• Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department.
• Communicate with Managers and counterparts to provide support to other shifts.
• Work with the Manager to implement weekly plans and adjust that plan as needed.
• Demonstrate respect for your team members.
• Effectively influence and inspire the team to meet the department’s daily goals.
• Under the direction of the Manager, assess and monitor the flow of mail in the process area of responsibility and provide information.
• Proactively deep dive variations in team performance
• Hold periodic team meetings with the team members in your designated department.
• Ensure that strategically progressive actions are consistently implemented across all tasks to improve efficiency and standardize process workflows to meet KPI goals
• Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk.
• Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally.

You have

• Strong leadership and initiative
• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Likable by most and able to motivate others
• Strong attention to detail and able to multitask
• Confident, proactive, and willing to take on workplace challenges
• Excellent time management
• 2+ years of employee coaching (reviews, disciplinary action, development, etc.)
• Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.
• Ability to problem solve and implement solutions quickly in situations where only limited standardization exists
• Excellent delegator and mediator
• Responsible, goal oriented and organized
• 2+ years of direct management experience managing hourly front-line employees
• Great listening skills and able to take direction from individuals in higher-level positions

LegalZoom is a remote-first company and the national range for this role is ($44,100 - $70,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Fringe lifestyle benefits up to $250
• Short-Term/Long-Term Disability Insurance
• Fertility
• Health Savings Account (HSA)
• 401k, With Matching Contributions
• Flexible Spending Account (FSA)
• One Medical
• Medical, Dental, Vision Insurance
• Paid Time Off
• Plus other wellness benefits to include:
• Mental Health

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.