Assistant Manager - Service Experience - Alamo Quarry Rack

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Perform all Service Experience, Cash Room and Communication procedures as applicable
• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives

You own this if you have…

• Strong organizational, delegation and follow-through skills
• The ability to prioritize multiple tasks in a fast paced environment.
• A track record of successful results, for example, strong productivity and achievement of goals
• A high school diploma, or equivalent (preferred)
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• Clear and effective written and verbal communication as well as strong interpersonal skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Life Insurance and Disability
• Medical/Vision, Dental, Retirement and Paid Time Away
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.