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Company | Planet Fitness |
Address | Cornelius, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-06-14 |
Posted at | 11 months ago |
Who We Are
- Are a team player who prides yourself on being punctual, reliable and dependable.
- Are comfortable guiding and supporting team members to complete tasks.
- Enjoy coaching and leading others to success.
- Can comfortably manage through conflict.
- Quickly apply information you learned during the online and hands on training.
- Act with integrity and show respect to everyone around you; act as a role model.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Exhibit a positive and upbeat attitude.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
- Track KPI to identify areas of strengths and opportunities; game plan with club manager.
- Lead team members to complete assigned tasks in a safe and efficient manner.
- Manage inventory system for cleaning supplies.
- Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
- Assess and assist in emergency situations.
- Provide backup staffing support as needed.
- Assist in resolving employee concerns.
- Ordering club supplies and retail product.
- Support the Club Manager with hiring and onboarding new team members.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform prospective member calls and tours; assessing their membership needs.
- Resolve member concerns and escalate to a Manager as needed.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- Execute retail transactions with accuracy and drive sales goals.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Must be 18 years of age or older
- 9-12 months of experience in a customer service environment is preferred
- Basic computer proficiency
- 9-12 months of experience supervising and leading team is preferred
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Must be able to lift up to 75 pounds.
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Frequent cleaning and sanitizing of equipment and facilities.
- Please note that certain benefits listed above are for full-time employees only
- Medical, Dental, and Vision Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Engaging team-building competitions and social events
- Vacation*/Sick Time/Holiday Pay
- Term Life Insurance*
- 401(k) Retirement Savings Plan
- Free Black Card Membership
- Employee perks and discounts
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