Assistant General Manager Jobs

The primary purpose of the Assistant General Manager-Springhill Suites by Marriott Tempe at Arizona Mills Mall is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

Responsibilities

• Create and maintain a strong team with great cohesiveness
• Maintain daily, monthly, and annual property cash handling procedures, deposits, and security
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate office
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
• Interact with guests, solicit feedback, and build relationships. Effectively respond to guests regarding service challenges
• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Motivate the team to drive revenue
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel
• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections
• Understand sales effort within the market and drive both Occupancy and ADR
• Ensure brand and MCR standards are met and documented
• Control costs at the same time as protecting the assets of the hotel
• Use technology platforms to drive guest experience scores
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics
• Turn in all paperwork in a timely manner with precision and exactness
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel or owner’s policies and procedures and regulatory requirements

Requirements

• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Exceptional customer service skills required
• Minimum of 1-year experience as a manager in the hotel industry required
• Must possess strong computer skills
• Excellent communication and presentation skills
• Must be a leader, a driver, and guest service oriented
• Experience with the Brand a strong plus

Our Company

• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR was named one of Fast Company ’s 10 Most Innovative Travel Companies of 2020.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

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