Assistant General Manager Jobs

Looking for a management position with growth opportunities in the Wellness industry? Elements Massage® is looking for an assistant general manager to oversee sales and operations for a Massage Therapy wellness studio. Contact us today!

The studio assistant general manager is responsible for the oversight of the administrative operations of the Elements Massage studio, a membership based massage studio in the wellness industry. This position ensures that the studio is providing the absolute best in class experience for each and every client and team member. The studio assistant general manager will also be responsible for coaching and mentoring the studio staff to ensure our high level of standards.

In addition to daily operational responsibilities, this position will strive to meet established studio goals and objectives in the areas of member growth, staffing levels including low turnover levels, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio, both team members and clients.

Elements Massage® Assistant General Manager Benefits

• Medical, vision and dental insurance
• Free massage therapy services
• $18.00 an hour plus commissions and an additional monthly bonus of up to $500

Superstar Assistant General Managers at Elements Massage will

• Provides strong leadership / management presence
• Consistently demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with clients.
• Maintains quality service by enforcing organization standards
• Maintains an impeccable and clean studio in accordance to our safety and sanitation standards

Management Responsibilities

• Design, implementation, and refinement of local studio policies and procedures that align with organizational objectives.
• Sales and customer service training, and mentoring.
• In charge of people aspects of the business including meeting objectives related to employee turnover, employee experience, recruiting, hiring, and training.
• In charge of ensuring our proprietary client service model is executed flawlessly.
• Consistently creates a friendly environment for clients and team members by greeting, assisting, and quickly responding to questions and needs.
• Oversight of all studio operations.
• Management of the studio team including sales and customer service goal setting, mentoring.
• Assists studio owners in setting and achieving profit goals for the entire studio, including daily, weekly, and monthly targets.
• Practice what you preach by modeling sales, customer service, and other management duties in line with the Elements Massage system standards.

Assistant General Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following

• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Experience in sales management including but not limited to experience as a sales lead, assistant operations manager or sales coordinator in a membership based business model.
• Ability to identify and problem solve, set expectation, goals, and delegate
• Customer Service oriented
• Must be an excellent organizer and problem solver with strong project management skills
• Competent trainer and motivator
• MindBody Software experience a plus
• Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Implement structure, policies, and procedures.

AZ04003

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.