Assistant Front Office Manager

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits:

• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• Excellent training and professional development
• 401(k) Retirement Plan
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Employee Assistance Program
• Referral Program

• Free ski passes for dependents
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans

Job Summary:

The Assistant Front Office Manager will be responsible for the daily management of the front office operations including front desk, night audit, bell and valet. In addition the person in this role will provide guidance and leadership to the front office staff ensuring consistent quality customer service is delivered. The Assistant Front Office Manager will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and resort standards. This position will assign and instruct front office employees in details of work, observe performance and encourage adherence to standard procedures.

Job Specifications:

• Schedule & Availability: Full Time / Year Round
• Location: Breckenridge
• Outlet: Mountain Thunder Lodge

Job Responsibilities:

• Work with Front Office management team to resolve and recover any guest opportunities within the Lodging Division. Provide follow up for all guest complaints and act as a representative of Mountain Thunder to ensure extraordinary guest experiences.
• Ensure that proper safety, and security procedures are followed by all staff.
• Evaluate and monitor procedural processes daily to ensure standard methodologies within operations at all times.
• Other duties as assigned
• Prepare and analyze various administrative and operations reports as related to Lodging Front Office departments. Prepare and process purchase orders for supplies, uniforms, equipment, and any necessary items for day to day operations.
• Facilitate effective and regular communication with other departments or company personnel (housekeeping, reservations, maintenance, accounting, etc.) to plan, coordinate, and evaluate activities, services, and events, policies, procedures, exchange information, resolve problems and ensure standards are being followed.
• Plan, coordinate, supervise, monitor, and evaluate all daily operations of assigned front desk functions including front desk, guest check-in and out, PBX, reservations and group room coordination.
• Provide direction, motivation, and encouragement to Lodging Front Office members and ensures proper development and progress is made for employees seeking long-term employment with Vail. Provide mentorship to the team to promote empowerment, growth, and retention.
• Consistently provide outstanding service and outstanding experiences to our guests and employees. Adhere to and uphold Vail Resorts and Mountain Thunder Lodge standards.
• Exercise full supervisory authority, directly, and indirectly, over front desk employees. Plan and conduct staff training programs. Confer regularly with staff to plan and coordinate activities, assign and review work, resolve problems, etc. Plan staffing needs and work schedules. Prepare time sheets and payroll records.

Job Requirements:

• Ability to stand for extended periods of time.
• Ability to revise procedural processes and think creatively to improve operations regularly
• Ability to utilize Microsoft Office System to build sophisticated reporting and analytical methods
• Two years related experience and/or training or a combination of education and experience from which comparable knowledge and skills are acquired or associates degree or higher in a related field.
• Ability to write and interpret routine reports and provide critical feedback as required
• Ability to maintain composure and focus within a fast paced, constantly changing work environment
• Ability to type proficiently and ability to complete work at a computer station.
• Ability to lift 20 lbs

The budgeted range starts at $52,000 - $59,660. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494343