Assistant Front Office Manager - Hotel Theodore - $29.00 Per Hour

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• Employee family events (bring the kids!)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Employee Assistance Program (We are here to support you)
• 401K match (Let us help you build your financial future)
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details
• Paid Time Off

INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..)

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• You will assist with oversight of the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• Participates in Revenue Optimization Committee (ROC) meetings.
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.

What are we looking for?

• Someone with excellent verbal and written communication skills
• Someone available to work a flexible schedule to include nights, weekends and holidays
• Someone with a strong desire to make an impact on other people
• Someone with a college degree preferred
• Someone with the ability to work in a fast-paced setting
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills, and experience with PMS systems
• Someone with 2-3 years experience leading a Front Office team in a service focused hotel or resort environment

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.