Assistant Community Manager At Hamilton Manor

WHO WE ARE

POSITION SUMMARY

WHAT YOU'LL DO

• Routinely inspect the community to ensure that the highest standards are maintained.
• Work with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
• Manage financial performance of the community with a specific focus on rent collection, renewal retention program, and invoice management.
• Conduct thoughtful and personalized tours to prospective residents to ensure that the community maintains targeted occupancy goals.
• Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address issues.
• Get to know residents and connect them to each other as supportive neighbors, which will build a culture where everyone feels like they belong and has something to contribute.
• Work a flexible schedule to include weekends.
• Coordinate with residents and the team to ensure a smooth move-in experience.
• Assist in the planning and implementation of community building activities and social events to bring residents together around shared concerns and interests and create a sense of belonging and mutual support in the housing community.
• Participate in community activities and social events to build resident relationships.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Strong aptitude for computer systems and software.
• Experience with bookkeeping and management of financial records.
• CARING – Demonstrated passion for caring about customers and co-workers alike.
• EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
• 3+ years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants.
• INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
• Prior leadership and supervisory experience.
• PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
  • CARING – Demonstrated passion for caring about customers and co-workers alike.
  • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
• LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
• College degree preferred.

How We Support You

• The list of benefits above only identifies certain benefits currently available. Benefits and other terms of employment may change at any time. All benefits are subject to eligibility requirements, enrollment criteria and the other terms and conditions of the benefit plans and programs. Certain benefits may require employee contributions, which also are subject to change. Additionally, for some roles, certain benefits provided are subject to the terms and conditions of a collective bargaining agreement.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.