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Appointment Preparation Supervisor Jobs

Company

Tesla
Address , Palo Alto
Employment type FULL_TIME
Salary
Expires 2023-10-08
Posted at 9 months ago
Job Description
What to Expect
Tesla’s Virtual Service Supervisors are the support leaders for our virtual service teams. In this role, you will be responsible for helping lead an engaged team of virtual service advisors and technicians to help deliver an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of customers.
What You’ll Do
  • Perform other duties as assigned by the Virtual Service Manager.
  • Partner with Service Managers and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs.
  • Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
  • Provide effective supervision and coaching to assigned employees to achieve the required quality and service output goals. Manage the smooth flow of work throughout the day.
  • Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect service centers and overall service organization.
  • Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies
  • Partner with Service Managers to scale and grow the service production team in support of company targets.
  • Lead, coach and develop a highly engaged team of virtual advisors and technicians
  • Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources.
What You’ll Bring
  • One to three years of industrial supervisory or similar leadership experience preferred.
  • Educational experience: Associates or B.S. degree or equivalent professional experience
  • Good computer skills, experience with Microsoft Office a must.
  • Able to effectively interact with customers as required
  • Ability to lead group root cause problem solving activities and rapidly develop countermeasures
  • Able to manage multiple tasks with competing priorities, establish and achieve goals.
  • Able to work a flexible schedule, including weekday and weekend overtime.
  • Prior leadership experience in a service-focused industry preferred. Automotive expertise not required.
  • Excellent interpersonal and communication skills.
  • Ability to meet deadlines and be accountable for quality / quantity.