Application Support Engineer Sr

Are you an experienced IT professional looking to use your talents to make a difference?

At QTC, our IT individuals work in an Agile Scrum environment that is innovative and self-governed. We create and apply new technologies in a team environment that is fun, creative and supportive. Best of all, the applications we create have a direct impact on the lives of our nation’s veterans!

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

In this rewarding role, you will:

• Build up strong and excellent customer service;
• Thorough follow-up with different SDLC teams on permanent fixes and work and coordinate with different teams/SMEs to resolve prod issues;
• Excellent troubleshooting and analysis skills;
• Prompt response to live prod issues and reduce live production application/system downtime to minimum;
• Deliver tools to Service Desk and Business to improve their efficiency to serve customers;
• Willingness to do off-hour and weekend on call support.
• Develop/update production application/system monitoring with tools such as PRTG and Dynatrace;
• Work on and finish tier-3 prod support tickets in a timely manner. Continuously improve efficiency and productivity of tier-3 prod support tickets handling;
• 5 – 9 years software development experience in Microsoft .NET platform;

• Assume development lead role for large projects
• Partner with Product Marketing, Product Management, Developers, DBAs, Configuration Management and QA team
• Unit test developed code
• Use discretion and expert judgment to establish level of effort for development activities
• Architect and design state-of-the-art solutions
• Code deployment as required and compilation of deployment guide for promotion of code from Dev , QA, Training and Production environments
• Consult with users, product marketing and product management to determine software/system functionality and scope of technical specification document (TSD)
• Assess new technologies relevant to company business, evaluate benefits and outline presentation of new innovations to meet business objectives
• Perform other duties and responsibilities as assigned
• Provide expert advice and consulting in maintenance and enhancement of existing code within high transaction volume / highly availability environment
• Assemble reusable class libraries and web services
• Design and develop web-based and desktop applications through collaboration of user design specifications, user stories and Business Requirements Document (BRD)
• Identify development tasks and track progress against project plans utilizing TFS or other SDLC management tools

Ideally, you will have:

• Ability to switch between priorities quickly without affecting quality or performance
• Must be knowledgeable of SDLC processes and tools (e.g. Microsoft Team Foundation)
• Ability to lead projects and development activities across product lines
• Superior customer service skills
• Excellent communication skills both written and verbal
• Proficient in object-oriented design and development
• Ability to work with minimal supervision
• Working knowledge of development methodologies (e.g. Agile, CMMI)
• Knowledgeable in service-oriented architecture

Bachelors degree in Computer Science, or a related field from an accredited college, or equivalent experience/combined education. Masters Degree preferred.

• Development experience utilizing Oracle and SQL Server is a plus
• Experience developing with one or more of ASP, ASP.Net, C#, Windows Applications, HTML, XML, XSLT and JavaScript
• Explicit experience developing software applications using .Net technologies, C#, MVC, MVVM, Entity Framework, Bootstrap, and JQuery is required
• Must possess proven experience of developing of n-tier applications including Web applications, windows applications, web services, and integration with 3rd party products and developing re-usable class libraries
• Experience with Angular, HTML5 and CCS3 is a plus
• 5 to 9 years of relevant professional experience
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits

Annual Salary: $107,000.00-$131,000.00

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)