Airport Ramp Service Agent

Job ID 7191 Date Posted 04/06/2023 Location Cheektowaga, New York Company Signature Flight Support LLC Job Type Full time Job Level Standard Apply Now Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO). Persons employed as an LST are expected to:

• Create accurate records pertaining to time worked and activities and services performed
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
• Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
• Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
• Minimum of 18 years of age
• Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
• Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders Job Qualifications To qualify for this position, applicants and those in the role must have:
• Drive a shuttle vehicle with passengers and/or luggage and cargo
• Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
• Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
• Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
• Maintain safe, clean and secure ramps and operations
• Other duties as requested Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
• Paid time off
• Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
• Ability to use a computer and email, including pass computer-based training modules
• Vision insurance
• Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
• 401(k) matching
• Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
• Tuition reimbursement - Up to $5,250 FT and $2,625 PT per calendar year
• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
• Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
• Ability to successfully and timely complete Signature's training programs
• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training An Equal Opportunity Employer including Disability/Vet About Us From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits:
• Retirement Saving Plan
• High school diploma or general education degree (GED)
• A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
• Dental insurance
• Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
• Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
• Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
• Safely and accurately conduct flight line operations in accordance with established policies and procedures
• Life insurance
• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
• This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
• Ability to pass a color vision test for purposes of inspecting aviation fuel
• Health insurance
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
• Training and Development
• Flexible spending account
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
• Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
• Employee Assistance Program (EAP) Apply Now
• Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
• Health savings account
• Ability to prioritize and perform multiple tasks simultaneously
• Abide by emergency response procedures when/if critical events occur