Administrative Assistant Iii - Water Metering

Summary Responsible for providing administrative support to the Water Manager and Field Service Supervisor in Water Metering. Essential Functions and Other Important Duties Essential Functions: * Under general supervision, performs standard and technical administrative duties including administrative detail, discretionary decision-making and specialized knowledge; may perform operational functions * Participates and assists in the administration of a department; prepares comprehensive reports, maintains database of departments daily work activities * Uses Microsoft Office and specialist software to produce documents such as letters, reports, lists, forms, memoranda, and other correspondence in draft and final copy * Enters work orders, meter change outs, sets up water service accounts in Utility Customer Service Northstar System * Establishes office procedures and filing systems * Receives telephone calls, visitors, and incoming correspondence; answers routine to difficult questions, and/or forwards to appropriate supervisor * Orders and maintains office supplies * Conducts research assignments of simple to moderate complexity. May research and assemble or direct the research and assembly of specialized materials relevant to departmental projects in progress * Utilizes Building Inspection Central Square Community Development system to retrieve work orders for new meter installations * Dispatches emergency water related calls to Water Meter Technicians * Maintains regular and punctual on-site attendance Additional Duties: * Performs other duties as assigned Job Requirements Minimum Qualifications / Acceptable Equivalency: * High School Diploma or GED equivalent * Four (4)years of progressively responsible experience in an administrative position which involves high public contact, discretionary decision-making, handling of confidential matters and administrative duties OR * Associate's degree and two (2) years general clerical experience * Two (2) years of progressively responsible experience in a secretarial position which involves high public contact, discretionary decision-making, handling of confidential matters and administrative duties OR * Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job Core Competencies: * Ability to communicate effectively both verbally and in writing * Ability to form and maintain effective relationships with coworkers and customers * Ability to make discretionary decisions and handle confidential and administrative duties * Demonstrated excellent customer service skills * Demonstrated computer literacy in word processing, spreadsheets, data base management and other software appropriate to the department Preferences: * Bilingual in Spanish and English * Basic knowledge of Microsoft Office * Knowledge of JD Edwards and City of Denton processes * Knowledge of Computerized Maintenance Management Systems (CMMS) like Azteca Cityworks * Knowledge of and experience with Utility Customer Service Northstar System * Prior customer service and general office experience * Prior utilities experience Conditions of Employment: * Must pass a drug test, criminal history background check, and social security number verification check * Must be able to work overtime when requested Environmental Factors and Conditions/Physical Requirements Physical Requirements: Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday. * Sedentary - lifting no more than 10 pounds * Light - lifting no more than 20 pounds; carry up to 10 pounds * Medium - lifting no more than 50 pounds, carry up to 25 pounds * Heavy - lifting no more than 100 pounds, carry up to 50 pounds * Very Heavy - lifting more than 100 pounds, carry more than 50 pounds Physical Demand Codes:The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency. Codes for "how often": Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never (<10%)
Task Code: 1. Standing: A 2. Sitting: E 3. Walking: M 4. Lifting: I 5. Carrying: I 6. Pushing/Pulling: A 7. Overhead Work: A 8. Fine Dexterity: I 9. Kneeling: A 10. Crouching: A 11. Crawling: A 12. Bending: A 13. Twisting: M 14. Climbing: A 15. Balancing: N 16. Vision: E 17. Hearing: E 18. Talking: E 19. Video Display: E 20. Other: Machines, Tools, Equipment and Work Aids: The essential functions of this position require the use of a phone, fax, scanner, copier and a computer. Environmental Factors: The essential functions of this position are performed in an office environment. This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice. ADA/EOE/ADEA