Administrative Assistant Ii Jobs

Position Information
Classification Title Temporary Hourly
Employment Category Temporary
Is this an Hourly position? Yes
Work Hours/Week 0-40
Overtime Eligible? Yes
Position Location Fort Collins, CO 80523
Does this position qualify for hybrid or remote work? No
Description of Work Unit
James L. Voss Veterinary Teaching Hospital
Search Contact Email [email protected], [email protected], [email protected]
Position Summary
Veterinary Receptionist at the Veterinarian Teaching Hospital provides excellent customer service to our clients and are the first and last contact with our customers. This is an administrative position with little to no animal handling. Our department is responsible for providing excellent customer service by answering the phones, checking in/out clients, and other admin task as assigned. Priority will be given to applicants who are able to demonstrate a knowledge of both large and small animal veterinary terminology. This position will be given a set schedule which will depend on the hospital needs for coverage. We are looking for someone who is flexible and willing to cover daytime, evening, weekends, and holidays.
Position Minimum Qualifications

• Enter/Verify client & patient demographic information into our software – DP
• Utilize Push to Talk and TEAMS technology to communicate with extended team members – DP
• Answer phones and connecting with Urgent Care, Emergency, Consult Lines— by determining type of calls and needs of clients – CT/PS
• Accept payments for deposits and dismissals – V/WC & PA
• Works with extended team if necessary to understand and explain invoices to clients – V/WC
• Must be able to remain calm and focused during emergent situations
• Quickly assess client walk-in’s and determine urgency – CT/PS
• Must commit to working at least 6 months in the position and have full availability to work weekends, holidays and school breaks (including breaks during the spring, summer and winter).
• Must be responsible & reliable in a very fast-paced & professional environment
• Seeking a self-motivated, multi-tasking, customer service focused, professional student employee who possess superior verbal and written communication skills.

Preferred Qualifications
n/a
Posting Details
Working Title Administrative Assistant II
Posting Number 202300551T
Department Veterinary Teaching Hospital
Salary Range $17.38-$19.00
Employee Benefits
Visit CSU’s Human Resources website for detailed benefit plan information for temporary employees in the following University benefit area: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/
Close Date 07/31/2023
Special Instructions to Applicants
Candidates will need to provide an optional cover letter, a resume that covers the preferred and minimum qualifications, and a list with contact information for three (3) references. References will not be contacted without prior notification to applicant.
Please email the application materials listed above to: [email protected], [email protected], and [email protected].
Pre-employment Criminal Background Check (required for new hires), Essential Services Designation – Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected].
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected].
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected].
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .
Diversity Statement
Personal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.
Essential Job Duties
Job Duty Category Customer Service
Duty/Responsibility
Provides excellent customer service to clients, referring veterinarians, clinicians, and students by listening and assessing needs, as well as by applying a working knowledge of veterinary terminology to adequately communicate and support serves by supplying information and directing patient/client case inquiries appropriately. Assesses the emotional needs of clients and responds accordingly. Solves problems and directs activity by acquiring facts and assessing the severity of situations in accordance with needs and hospital policy. Apprises clients, veterinary students, and clinicians of any functional area guidelines, protocols and procedures. Utilizes multiple communication systems to successfully communicate vital information, route calls, and transmit messages. Utilizes phone and pager system.
Percentage Of Time 35
Job Duty Category Scheduling
Duty/Responsibility
Schedules appointments by matching available dates and times with client and clinician requirements; verifies availability of specialized departments and equipment. Educates clients, technicians, students or clinicians about appointment prerequisites to ensure delivery of requested/recommended services. Gathers information to determine if requested services are appropriate and apprises client of best situation for desired outcome.
Percentage Of Time 15
Job Duty Category Charge and Collecting Payment
Duty/Responsibility
Audits charges, ensuring completeness and accuracy utilizing the patient’s medical record and information from clinicians, students, staff, clients and service areas. Works with Urgent care to enter any charges that are not accounted for.
Explains policies regarding VTH’s billing system to students, doctors, staff and clients. Receives and posts payments for invoices. Balances and enters deposits from previous day’s transactions. Quotes prices for services. Educates clients about the hospitals billing process and extended service areas potentially entering charges the next business day.
Percentage Of Time 20
Job Duty Category Scanning and Report review
Duty/Responsibility
Serves as a communication link between the daytime and the evening/weekend activities and services. Scans medical documents into the electronic medical records. Reviews reports and helps identify accounts that need attention. Utilizing reports to send invoices via email to clients at 7, 30, 60, 90 and 120 days.
Percentage Of Time 15
Job Duty Category Documentation/Ordering
Duty/Responsibility
Enters client and referring veterinarian data. Completes of appointment paperwork. Ensures that the hospital’s “Consent to Treat” authorization is signed by the client. Retrieves, assembles, files, maintains and copies medical records. Maintains the fax machine and printers. Monitors, orders and replenishes the brochures
Percentage Of Time 15
References
Minimum References Required 3
Maximum References Required 3
Documents Needed To Apply
Required Documents

• List of Professional References
• Resume

Optional Documents

• Cover Letter