Account Representative - Hybrid Schedule

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 4-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 5 years in a row!

Contact Center employees on our team enjoy:

• Up to three days a week of telecommuting after training is completed
• Company paid training and professional state licensure
• Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
• An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
• A starting salary of $47,250-60,000 annually (based on experience and credentials)

The Opportunity

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Responsibilities

• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
• Demonstrate effective time management to achieve performance goals/targets

Requirements

• Personal Lines Authority License is a plus
• Superior listening skills
• Bilingual skills are valued, but not required
• Quiet, distraction-free work area at home
• Prior customer service or contact center experience
• High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
• Strong multi-tasking ability
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
• Excellent verbal and written communication skills
• Accurate keyboarding skills

Position Hours (two options available)

• Full Time Day Shift: Monday-Friday 9:45am - 6:00pm plus every Saturday 8:30am - 4:45pm; with one Weekday & Sunday off. This includes a 5% shift differential on all hours worked.

OR

• Full Time Compressed Shift: Compressed Shift – (4 Day work week) Every Monday and two other weekdays 8:00am – 7:00pm plus every Saturday 9:00am – 4:45pm. This includes a 5% shift differential on all hours worked.

Other Outstanding Benefits

Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Job Type: Full-time

Pay: $47,250.00 - $60,000.00 per year

Benefits:

• Paid time off
• Flexible schedule
• Dental insurance
• Health insurance
• Referral program
• 401(k) matching
• On-the-job training

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Parsippany, NJ 07054