Account Manager - Shein Marketplace

Job Title: Account Manager - SHEIN Marketplace

Reports To: U.S. Sales Head and U.S. President

Job Location: Los Angeles, CA

Job Class: Exempt

About SHEIN

SHEIN Distribution Corporation distributes SHEIN’s products in the U.S. Founded in 2012, SHEIN is a leading global online retailer and marketplace with operations in Los Angeles, Singapore and Guangzhou, along with other key markets. SHEIN reaches consumers across more than 150 countries and regions around the world. We place a premium on choice, delivering more than 6,000 new fashion, beauty and lifestyle products daily with more than a million items available. Our mission is to help people express their individuality through the latest trends that are accessible and affordable. To learn more about SHEIN, follow us at shein.com, sheingroup.com, instagram.com/sheinofficial and youtube.com/shein.

Position Summary

As an Account Manager - SHEIN Marketplace, your primary responsibility is to manage and grow relationships with SHEIN Marketplace selling partners. You will be responsible for identifying opportunities, driving growth, and optimizing the performance of SHEIN's US sellers on the SHEIN Marketplace.

Responsibilities

• Sales Growth: Drive growth for SHEIN's international sellers through developing new product opportunities, creating targeted marketing campaigns, and optimizing product listings. Identify areas for growth and implement strategies to increase seller sales.
• Customer Service: Work with US sellers to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner. Work with customer service teams to resolve issues with orders, returns, and shipping, and to provide feedback to sellers on customer satisfaction.
• Account Management: Develop and maintain relationships with US sellers who are selling on the SHEIN Marketplace platform. Manage seller performance, product listings, and pricing to ensure that seller metrics meet or exceed SHEIN's requirements.
• Cross-functional Collaboration: Work cross-functionally with internal teams such as product, marketing, and finance to ensure that US sellers are successful on the SHEIN Marketplace. Collaborate with teams to identify and implement strategies to increase seller performance and grow sales.
• Analyze Seller Data: Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Use data to develop insights that will help SHEIN Marketplace sellers to improve their product offerings and marketing strategies.

Skills and Qualifications

• Knowledge of major e-commerce platform is preferred.
• Strong analytical and problem-solving skills.
• Experience working with international teams is a plus.
• Ability to work effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• 3-5 years of account management experience, preferably in e-commerce industry.
• Bachelor's degree in business, marketing, or a related field is preferred.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

Pay: $75,000 min - $100,000 max annually.