Account Director Jobs

Description

ACCOUNT DIRECTOR

HH Global seeks Account Directors (AD) who have broad marketing experience and capabilities to deliver value to our clients by managing existing program scopes, while identifying new workstreams / solutions that leverage HH Global’s full suite of services and capabilities. Also, ADs must have excellent client relationship and communication skills as they are responsible for developing and fostering trust with key stakeholders across all elements of our program. The AD oversees an onsite client service team and is accountable for all activities related to exceptional service delivery – a base of experience in creative/digital, item development, procurement, operations, and warehousing/logistics supports success with our clients. This role is ultimately responsible for successful execution of client projects and has direct accountability for account financial & operational performance, growth and all program service level agreements.

Ideal candidates are self-starters, diligent, possess accountability, high-energy and passionate about strategic and creative solutions that exceed client expectations. Each manages a business within our business – leveraging HH Global’s technology and expertise to create new solutions that deliver results, to diagnose / solve any service delivery issues that may arise and to ensure strategic initiatives, such as sustainability, are met.

Key Responsibilities

• Serve as a subject matter expert and point of escalation for account team issues, both internally with support resources and with clients .
• Review and maintain job profitability in line with contract obligations .
• Support innovation of the client’s temporary displays and retail signage programs.
• Manage SG&A in accordance with Budget.
• Ensure account profitability and competitive pricing in collaboration with the Strategic Sourcing team through overarching strategy for sourcing and optimal supplier selection .
• Develop and expand strong, strategic and collegial client relationships .
• Maintain / Increase program revenue and profitability .
• Act as a vital link between the client, creative and production teams, suppliers, and shared services team(s) to ensure all terms of the contract and SLAs are met .
• Reinforce compliance with company policies and procedures with respective teams.
• Partner with business analysts to produce and present quarterly business reviews with an emphasis on data and incremental growth opportunities .
• Serve as the P&L owner for client relationships, including financial/operational performance, budget, and forecast management .
• Understand team roles and responsibilities in order to connect team members with the appropriate subject matter experts and support resources.
• Manage contract renewals in partnership with sector leadership.
• Attend client marketing meetings, coordinate with applicable client agencies, and provide strategic guidance to the client service team to optimize bidding and production processes .
• Uphold superior service and transparency standards .
• Quantitative and qualitative account performance .

Requirements

• Proven project and people management skills with oversight of large teams .
• Experience producing and innovating retail displays and signage.
• Willingness to accept accountability and a solution-oriented approach .
• Minimum 5 - 8 years of hands-on account management, creative and/or production experience across multiple, high-volume or highly complex client(s), within a client-service model .
• Ability to learn quickly and proactively adapt to new client requirements .
• Bachelor’s degree in a related discipline .
• Experience with full P&L oversight and accountability – strong business/financial acumen .
• Proven track record of continuously meeting or achieving established goals .
• Excellent written and verbal communication / presentation skills .
• Experience with complex contract review and negotiations .
• 5 - 8 years of direct client interfacing experience .
• High proficiency with Microsoft Office software, specifically Excel and PowerPoint .
• Propensity and experience interfacing with senior level, decision maker relationships .
• Strong understanding of the shopper marketing space, shopper journeys, and retail environments.
• Exhibited a proactive and analytical solutions-oriented approach to problem solving.

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software ( Microsoft Teams ) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.