9408-Engineer 4, Software Development & Engineering

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

DUTIES: Provide technical leadership to teams responsible for managing the predictive and interactive customer dialog in order to solve customer needs in areas such as service, repair, billing, and payments; improve the content and programming of Xfinity Assistant by using retrospective data analysis and prospective business analysis to uncover and subsequently treat both existing and anticipated high-volume customer pain points; plan, design, and develop new software and web applications; analyze, test, and assist with the integration of new applications; oversee the documentation of all development activity; build content for the Xfinity Assistant in the Content Management System (CMS), using fully groomed conversational flows and defined analytical requirements developed in partnership with the Analytics and Design teams; assist with tracking performance metrics; conduct analysis to determine integration needs; participate in feature definition, user stories grooming, estimation, solution definition, and architecture gap/issue resolution; collaborate with project stakeholders to identify product and technical requirements; work with Quality Assurance team to determine if applications fit specification and technical requirements; oversee the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports; provide technical leadership throughout the design process and guidance with regards to practices, procedures and techniques; present and defend architectural, design and technical choices to internal audiences; train non-technical personnel; and mentor junior level developers.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and five (5) years of experience programming in Java and Javascript; and developing and deploying Drools application; of which three (3) years must include using Artificial Intelligence and Machine Learning (AI/ML), Content Management System (CMS), Spring Boot; and building and maintaining Mircoservices

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.