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Tech Support Manager Jobs

Tech Support Consultant T1
By CDW At , Remote
1+ years Google Workspace Admin Console management experience preferably as a Super Admin
Knowledge and Use of Zendesk/other ticketing system for support ticket management
Maintain all offered Amplified Admin Certifications
Understanding of Chrome OS, including device management, settings, security, apps and extensions, etc.
Core service management, including Active Directory or *nix alternative, DNS, Backups, resource monitoring and logging, etc
Email Management, including DKIM, spam and phishing safety, mail forwarding, routing, etc.
Tech Support Representative Jobs
By Jobot At New York, NY, United States
3+ years of experience in technical support or a related field.
Excellent communication skills, both written and verbal.
Strong troubleshooting and problem-solving skills.
Experience with Google Suite, Zoom, Slack, Hubspot, Asana, and other software.
Strong attention to detail and organizational skills.
Fully remote! Bonus, equity, and unlimited PTO included!
Engineer, Tech Support Jobs
By Nagarro At , Remote

Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at ...

Program Support Tech Jobs
By Department of Health At , Henrico, 23228, Va $20 an hour
Direct knowledge of, or experience with vital records operations.
Demonstrated experience applying and processing complex administrative procedures.
Demonstrated experience processing customer requests.
Experience in a position with final accountability for completing a sensitive or high-risk task with little to no supervision
Demonstrated ability to perform effectively in a high volume, customer-focused environment.
Phone: Please email for updates
Vec - Tech Support/Comp Operator
By Yakshna Solutions At , Herndon, 20170, Va

Please e-mail your profile / referrals to [email protected]

Pepi - Manager, Software & Tech M&A
By Alvarez & Marsal At Philadelphia, PA, United States
Ensure the quality of deliverables and effectively manage the day-to-day relationships to ensure exceptional performance.
Excellent fact-gathering and analytical skills, including quantitative and qualitative analysis.
Manager, Software Product and Tech Diligence
IT- post-acquisition implementations and integration
Pre-acquisition, buy-side software product and tech due diligence.
Pre-transaction, sell-side software product and tech due diligence.
Tech Support Jobs
By Treez, Inc. At , Remote $65,000 - $75,000 a year
Verifiable cannabis industry experience required (cannabis technology SaaS experience preferred)
At least 3+ years of experience in a customer service or technical support role
Experience using customer support software and tools such as Zendesk, Freshdesk, Salesforce, etc.
Strong phone and communication skills, with the ability to effectively communicate complex technical concepts to non-technical customers
Have excellent problem-solving and analytical skills
Ability to work independently, autonomously & efficiently in a remote work environment
Manager, Retail Tech Support - Beverly Hills
By Chanel At , Beverly Hills, 90210, Ca $64,200 - $120,000 a year
Collaborate with management in the creation of educational and training materials for Chanel Tech_ 101 principles
Strong supervisory, leadership and performance management experience
Exercising time management, juggling multiple priorities and deadlines
Effective troubleshooting experience and analytical problem-solving abilities
Lead the 360 technical support service for the Beverly Hills Flagship boutique, providing transformational experiences for the in-house client
Advanced experience with supporting PCs, Apple devices, points-of-sale, device upgrades of all types, and office printers in a retail environment

Are you looking for a challenging and rewarding career in tech support? We are looking for a Tech Support Manager to join our team and help us provide exceptional customer service. You will be responsible for managing a team of tech support specialists, ensuring customer satisfaction, and providing technical assistance. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview A Tech Support Manager is responsible for managing the technical support team and ensuring that customer inquiries are answered in a timely and efficient manner. They are also responsible for developing and implementing strategies to improve customer service and satisfaction. Detailed Job Description The Tech Support Manager is responsible for managing the technical support team and ensuring that customer inquiries are answered in a timely and efficient manner. They will be responsible for developing and implementing strategies to improve customer service and satisfaction. The Tech Support Manager will also be responsible for training and developing team members, managing customer service metrics, and resolving customer complaints. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and manage time effectively
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support or customer service
• Proven track record of successful customer service management
• Experience with customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
Job Experience
• 5+ years of experience in technical support or customer service
• Proven track record of successful customer service management
• Experience with customer service software and systems
Job Responsibilities
• Manage the technical support team and ensure customer inquiries are answered in a timely and efficient manner
• Develop and implement strategies to improve customer service and satisfaction
• Train and develop team members
• Manage customer service metrics
• Resolve customer complaints
• Monitor customer feedback and provide feedback to the team
• Ensure customer service standards are met
• Monitor customer service trends and identify areas for improvement