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Tech Support Representative Jobs

Company

Jobot
Address New York, NY, United States
Employment type FULL_TIME
Salary
Category Software Development,Technology, Information and Internet,Technology, Information and Media
Expires 2023-05-28
Posted at 11 months ago
Job Description
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!


Job details


Fully remote! Bonus, equity, and unlimited PTO included!


This Jobot Job is hosted by Tyler May


Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.


Salary $50,000 - $60,000 per year


A Bit About Us


We are seeking a highly motivated and skilled Permanent Tech Support Representative to join our team in the technology industry. As a Tech Support Representative, you will be responsible for providing technical assistance and support to our clients. You will be working with a team of experts who are passionate about technology and strive to deliver the best possible solutions to our clients.



Why join us?


Responsibilities


  • Troubleshoot technical issues related to Google Suite, Zoom, Slack, Hubspot, Asana, and other software.
  • Document and track customer issues and resolutions in our ticketing system.
  • Provide technical support to clients via phone, email, and chat.
  • Escalate complex issues to the appropriate team members and ensure timely resolution.
  • Provide training and support to clients on how to use our software and tools effectively.
  • Collaborate with other teams to identify and resolve technical issues.
  • Stay up-to-date with the latest technologies and industry trends.


Job Details


Qualifications


  • Experience with Google Suite, Zoom, Slack, Hubspot, Asana, and other software.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both written and verbal.
  • 3+ years of experience in technical support or a related field.
  • Strong troubleshooting and problem-solving skills.


If you are passionate about technology and enjoy helping clients solve technical issues, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Join our team and help us deliver the best possible solutions to our clients.


Interested in hearing more? Easy Apply now by clicking the "Apply" button.


Want to learn more about this role and Jobot?


Click our Jobot logo and follow our LinkedIn page!