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Service Desk Engineer Jobs

Service Desk Supervisor (Lehi Maceys) -Lehi , Ut
By Associated Food Stores At Lehi, UT, United States
Has knowledge of all product locations throughout the store.
Maintains knowledge of current perishable codes to ensure fast check out for guests.
Keeps aware of Ad items, special prices, coupon deals or other features that apply to the store's sales programs.
Notifies proper personnel of any pricing errors or items not found in file discovered through the process of the checkout function.
When necessary, packs guest purchases in a fast and efficient manner in compliance with recommended company standards.
Service Desk Technician Jobs
By MetroStar At Washington, DC, United States
Experience with a Mobile Device Management (MDM) software for provisioning and managing mobile devices
A passion for working with PC hardware and connectivity components, a strong knowledge of Windows 10, and experience supporting monitoring tools
Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set
Experience with ServiceNow and/or Remedy
Experience serving as a user liaison for basic computer system end-user operations
Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
Service Desk Specialist Jobs
By Blue Cross and Blue Shield of Kansas At Topeka, KS, United States
High school graduate or equivalent is required. Technical classes or certifications preferred.
Must have excellent verbal and written communication, problem solving, telephone courtesy, and human relations skills.
Have a working knowledge of IT infrastructure.
Must successfully earn the Support Analyst or Desktop Technician certification through the Help Desk Institute within 12 months.
Excellent organizational skills and the ability to work independently is required.
Experience in a team based working environment is required.
Service Desk Modernization Consultant
By Kyndryl, Inc. At , Phoenix, Az $123,740 - $296,980 a year
Extensive knowledge and experience in creating workplace strategies and implementing workplace technology
Experience working as a lead or senior consultant focusing on Employee Experience, Cost Optimization, Modernizing Digital Workplace technologies
Relevant business leadership experience, including sales origination, solution shaping, estimating, pitching, and delivery
Preferred Technical and Professional Experience
Identifying Opportunities to Innovate & Transform
Build Future-state Strategies and Roadmaps (people, process, technology)
Service Desk Manager Jobs
By Harvard University At , Boston, Ma
Prepare reports for upper management to highlight progress, issues etc.
Minimum of five years’ post-secondary education or relevant work experience
Study and project resource requirements including budget and staffing
Manage the development and delivery of end-user training and documentation
Knowledge of Microsoft Office Suite
Knowledge of advanced user support practices
Global Service Desk Manager
By Amyris, Inc. At , Tampa, Fl $102,500 - $159,000 a year
Bachelor of Science in Information Systems, Information Technology, Management, Engineering, Computer Science or equivalent experience.
Knowledge and understanding of best practices for service management.
Manage and provide oversight of contractors providing local helpdesk support for remote sites.
5 or more years of related technical and managerial experience in an end-to-end service desk and desk side service delivery environment.
Familiarity with service desk technologies including IT Service Management.
Develop relationships with key counterparts inside of Amyris to understand their experience
Service Engineer Jobs
By Cardiac Imaging At Newark, NJ, United States
Minimum educational requirement of Associate’s Degree in Electronics or other technical discipline
Advanced knowledge in the installation/relocation of medical imaging systems
6+ years of experience servicing medical imaging systems preferably molecular imaging
Excellent customer service skills with a proven track record
Knowledge in handling radioactive materials
Molecular Imaging experience, desired systems:
Service Desk Coordinator (Remote)
By Health Care District of Palm Beach County At , West Palm Beach, 33401, Fl
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Service Desk Specialist Grade 13
By Fulton County, GA At , , Ga $36,733 - $55,099 a year
Specific Knowledge, Skills, or Abilities:
Specific License or Certification Required:
Equipment, Machinery, Tools, and Materials Utilization:
Service Desk Coordinator Jobs
By Paul Mitchell The School Boise At Boise, ID, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Manager Jobs
By Diamond Personnel At Washington DC-Baltimore Area, United States
▪ Conduct incident trend analysis (Incident Management); make recommendations to the
▪ Oversee planning and management of location specific projects; i.e., laptop
▪ Manage the firm's Service Desk Analysts to provide quality customer service to the firm's staff.
▪ Analyze, edit, and maintain the support services knowledge database.
▪ Work closely with Directors, Managers, and Supervisors to ensure that departmental
▪ A four-year college degree is preferred; equivalent experience will be considered.
Supervisor, Service Desk Operations
By Starbucks At , Seattle, 98134, Wa
Project management experience to help manage new initiatives.
Required Knowledge, Skills and Abilities
Provides input to Service Desk leadership and manager for improvements in departmental processes and procedures.
Assists the department manager in establishing processes, procedures and policies for the Service Desk.
Lead a team of 9 to 11 service desk analysts that provide support to all our Internal and External customers.
Ensure that SLAs are met and continually help improve the Service Desk operations.
Service Desk Technician Jobs
By LANCE CAMPER At , Lancaster, 93535, Ca
Solid troubleshooting, communication, documentation, and time management skills.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Excellent communication skills, both written and verbal.
Experience as a help desk technician or other customer service role.
Minimum 1-year experience in website application development.
Minimum 2-year experience in Information Technology.
Service Desk Technician Jobs
By Logicalis At , Remote
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
Effective troubleshooting and documentation skills
Strong technical and client interaction skills.
I.t. Service Desk Specialist
By San Antonio Regional Hospital At , Upland, 91786, Ca $22.83 - $34.25 an hour

Overview: JOB SUMMARY Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using ...

Service Desk Analyst Jobs
By neteffects At Greater St. Louis, United States
3. Knowledge and/or certification of ITIL v4 fundamentals and how they are applied within a technology organization
Skills and/or Previous Experience (Preferred but not required)
RATE: $22/hr. with benefits/PTO or $24/hr. without PTO time
2. Ability to analyze situations, negotiate and position solutions towards strategic plans, and excellent execution skills.
4. Experience using enterprise ticketing systems (ServiceNOW preferred)
5. Excellent customer service skills
Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.
Service Desk Engineer (Evening Shift)
By Richard Fleischman & Associates, Inc. At , New York, 10017, Ny $55,000 - $75,000 a year
Provide first-level support to customers via email, phone, ticket, or chat.
Troubleshooting difficult IT problems without SOPs while maintaining a “white-glove” approach.
Utilize the ticketing system to monitor and respond to tickets within RFA established SLAs.
Document procedures, policies, technical instructions, and other processes where needed.
Lead all customer interactions with optimism and empathy
Assist customers by confidently restoring services on incidents across RFA’s service portfolio at multiple levels.
Service Desk Lead Jobs
By Franklin Fitch At Providence, RI, United States

Key requirements for the role:

Service Desk Lead | Hybrid, Providence, RI | $75,000 - $85,000

Service Desk Analyst Jobs
By Sun Community Federal Credit U At , El Centro, 92243, Ca $23.75 - $35.00 an hour
Experience with Service Desk Incident Management systems preferred.
Have solid time management skills. Ability to manage workload effectively and prioritize tasks based on urgency.
Notify management of emerging trends.
1-2 years related experience required; OR equivalent combination of education and experience.
Familiarity with the fundamental principles of ITIL or IT Service Management, such as incident and problem management.
Provide first level technical support for end users over the phone and by using remote desktop tools.

Are you looking for an exciting new challenge as a Service Desk Engineer? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on the use of our products and services. If you have a passion for technology and excellent customer service skills, then this could be the perfect job for you!

A Service Desk Engineer is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who have technical issues or questions.

What is Service Desk Engineer Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What is Service Desk Engineer Qualifications?

• Bachelor’s degree in Computer Science or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with customer service and technical support

What is Service Desk Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support

What is Service Desk Engineer Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting technical issues

What is Service Desk Engineer Responsibilities?

• Provide technical support to customers and employees
• Troubleshoot technical issues and provide solutions
• Respond to customer inquiries in a timely manner
• Document customer inquiries and solutions
• Monitor customer service metrics and performance
• Maintain customer service records and logs