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It Service Desk Consultant Jobs

It Service Desk Analyst I (Remote Capabilities)
By SouthState Bank, National Association At , North Charleston, Sc
Certifications/Specific Knowledge : Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Alert management to emerging trends in Incidents.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Access knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Reinforce SLAs to manage end-user expectations.
Strong customer service skills and mindset.
It Service Desk Analyst I
By Renewable Energy Systems Limited At , , Co $49,000 - $58,000 a year
Effective prioritization and project management skills
Less than one year of Service industry experience preferred
Less than one year of experience using help desk ticketing software preferred
Less than one year of experience with incident troubleshooting and escalation preferred
Contributes to developing service strategies to mitigate software, hardware, and networking issues.
Troubleshoots and resolves IT issues via phone, web, and in-person channels.
It Service Desk Manager
By Business Wire At , $150,000 - $175,000 a year
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work.
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience.
5+ years of experience providing IT support.
Microsoft/Azure AD and group policy experience.
Experience creating standard operating procedures.
It Service Desk Manager
By Safelite At Columbus, OH, United States
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
Direct management of the market Service Desk.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
IT Service Management and Service Improvement
It Service Desk Jobs
By VYZE INC At Miami, FL, United States
Office Status:Hybrid (3 onsite, 2 remote)
•2+ years' experience in a help desk functionality
•Understanding of technology / standards used in area of responsibility with minimal supervision•Strong communication and documentation skills
This role will have training initially 10a-7pET to start, and will include some evening and weekend shifts.
•Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Perform issue handling, identification and resolution with all levels of customers.
It Specialist I - Service Desk Specialist
By Orange County Sheriff's Office, Orlando, Florida At Greater Orlando, United States
High school diploma or general education degree (GED) AND one (1) year of IT service desk support experience.
Certification in A+ (CompTIA A+) is preferred.
Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
Retirement benefits are provided by the Florida Retirement System
Education incentive and reimbursement programs
At least 18 years of age.
It Service Desk Analyst (Contract)
By LevelUP At Greater St. Louis, United States
Provide support and facilitate remote access to user population (laptop support).
3+ years experience providing IT Support to end-users in a professional environment
Previous experience working in banking or financial services sector will be an advantage
Good communication and interpersonal skills
Establish and maintain the security of our Windows environment, adhere to Rabobank policies, procedures and industry best practices.
Day-to Day support of all Windows based products for Desktops and Laptops.
It Service Desk Engineer
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
It Service Desk Technician Ii
By Inline Plastics At McDonough, GA, United States
(include education, experience, special skills, licenses, and/or certifications required.)
Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications, is a plus
Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
Proven analytical and problem-solving abilities
Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems, and software installations
It Service Desk Technician I
By Exactech At Gainesville, FL, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Develop service delivery knowledgebase to include fact sheets, tutorials, and FAQs.
Provide on-site remote hands for vendors and engineers as required.
Associates Degree or equivalent work experience required. Bachelor's Degree or equivalent work experience preferred.
Minimum 1-3 years of experience in Information Technology service delivery.
Experience with Windows operating systems and M365 Office productivity suite.
It Service Desk Technician
By Morgan Advanced Materials At Fostoria, OH, United States
Keen attention to detail with excellent time management & organisation skills
Working with the Infrastructure Change Management team to record and execute operational changes
Uses desktop management systems software and appropriate analysis equipment to collect data, model performance, and create reports, including proposals for improvement.
Manages timely and effective handling of enquiries and requests for guidance
Excellent customer service and engagement skills and ethos is a must
Career experience in Manufacturing, Engineering or Supply Chain business environments.
It Service Specialist Jobs
By Mural At United States
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Contribute to knowledge base articles, empowering users to quickly address questions or problems
3-5 years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Ability to provide remote technical support over chat, phone, and video
Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
It Service Desk Engineer
By LBC Tank Terminals At Houston, TX, United States

Position Purpose You will be responsible for delivering exceptional technical support to our end-users, ensuring prompt and efficient resolution of their IT issues. As the first point of contact for ...

It Service Desk Manager
By Verra Mobility At Mesa, AZ, United States
Demonstrated progressive experience in the management of a technical support team.
2 - 3 Years of project management experience leading and delivering enterprise level projects
Must be able to manage customer expectations, front line staff to VIP level.
Manage and refine a service catalog to support the services provided by the IT operations organization
Manage and refine existing service level agreements (SLAs) to establish problem resolution expectations and timeframes.
Prepare budget proposals and manage annual operation budget for Service Desk functions
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
It Service Desk Lead
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience providing remote support via phone and chat (Preferred, not required)
Provide front line technical support to employees via calls, chat, email, and remote support.
Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
It Service Desk Manager
By Business Wire At United States
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience
5+ years of experience providing IT support
Microsoft/Azure AD and group policy experience
Experience creating standard operating procedures
It Service Manager Jobs
By Latitude Inc At Cecil County, MD, United States
Design, implement, and maintain IT service management processes and procedures based on ITIL best practices.
Ensure the availability, reliability, and performance of IT services through effective incident, problem, change, and configuration management.
Stay updated with the latest industry trends, technologies, and frameworks relevant to IT service management.
Contribute to the continuous improvement of IT service management processes and tools.
Develop and maintain documentation, including service catalogs, knowledge articles, and standard operating procedures (SOPs).
Collaborate with IT teams to ensure smooth service transitions, including testing, deployment, and knowledge transfer.