Remote Overnight Help Desk Technician Jobs

Education, Certifications, & Technology Requirements:

Proficiency in navigating accounts with multiple skill set requirements

We are seeking candidates with the following qualifications and skills:

Zones offers a comprehensive Benefits package

Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts

High School Diploma/GED or equivalent experience

Resolution is delivered via phone, email, or remote assistance.

Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.

Documents customer interactions into ServiceNow and/or the Knowledge Base System.

Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.

1+ years of experience in IT infrastructure support

Associates or Bachelor’s degree or equivalent work experience

Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work

Possess troubleshooting skills to recognize monitoring the problems, identify probable causes, and seek solutions to correct the problem.

Able to work remotely in an environment that is HIPAA compliant.

Manage and operate equipment safely and correctly Non-

At least 2 years of experience viewing ECG at a full-time position

EMT or LVN license / certification is a plus

Working knowledge of monitoring software such as ManageEngine, Nagios, and SolarWinds

Develops standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes.

Working knowledge in ticketing systems such as: Service Now, AutoTask, Zoho, etc.

Working knowledge of Desktop and Server Operating Systems

Working knowledge of OS troubleshooting in Windows environment

Maintains and expands customer relationships through Service Level Agreement reporting and demonstrating continuous improvement plans.

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

Assists with navigating around application menus and may be required to remote into the customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

6 months of IT Service Desk experience

Working knowledge of data and voice network concepts

Learn more about Unisys and our key solution offerings:

Resolution is delivered via phone, email, or remote assistance.

Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.

Documents customer interactions into ServiceNow and/or the Knowledge Base System.

Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.

1+ years of experience in IT infrastructure support

Associates or Bachelor’s degree or equivalent work experience

Five (5) years of experience utilizing a Help Desk ticketing system

Excellent in oral and written English communication; and customer service skills

Experience preferred with DCPDS, HRLink and/or EOPF

Provide technical end-user support via telephone, email or MS Teams chat

Respond to end-user problems based on standard operating procedures

Five (5) years Help Desk support within a Windows, Oracle or related

An IT degree, IT boot camp certification and/or 1 + years of help desk experience

Respond to requests for technical assistance via phone, chat or email

Log all help desk interactions

Follow standard help desk procedures

Redirect problems to correct team/s

Identify and escalate situations requiring urgent attention

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

Assists with navigating around application menus and may be required to remote into the customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

6 months of IT Service Desk experience

Working knowledge of data and voice network concepts

Learn more about Unisys and our key solution offerings: