Remote Overnight Help Desk Technician Jobs in Florida

Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.

Provides the first line of support and problem resolution for technology products or applications.

Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.

Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.

to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Resolution is delivered via phone, email, or remote assistance.

Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.

Documents customer interactions into ServiceNow and/or the Knowledge Base System.

Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.

1+ years of experience in IT infrastructure support

Associates or Bachelor’s degree or equivalent work experience