Remote Customer Service Advocate Jobs

Experience with premium payment and billing.

Prior experience working directly with members / consumers – preferably in a leading retail setting or call center setting.

Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.

Ability to creatively solve members’ problems and have desire to help and advocate for them.

Ability to absorb and apply new and changing information.

Ability to make effective and independent decisions. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.

Become proficient in learning the Aerial program to review information re: Case Management

Attends weekly Health Partners meeting with Benefit Team at Whirlpool, Account Managers and Health Coaches

Demonstrated team leadership experience and/or skills

Clinical experience and/ or a Managed Care background

Knowledge of medical claims administration and employee benefit plans

Attend meetings with account manager, client, vendors, and other healthcare team members as needed

Provide feedback to management regarding customer issues.

Follow through on complaints until resolved or report to management as needed.

Maintain knowledge of procedures and policies.

Good verbal and written communication skills.

Good spelling, punctuation, and grammar skills.

One year of call center experience.

Experience working with and documenting via CRM or other tracking method. Effective verbal and written communication skills.

Manage internal processes that may be manual in nature while thinking strategically toward a smarter method…incorporating opportunities for efficiency/automation whenever possible.

Associate degree, or high school diploma with 5-7 years related experience. Bachelor’s degree preferred.

Effective interpersonal skills with a service minded team attitude.

Maintain partner profiles, contact lists, distribution addresses and other methods of contact which affect client connections.

Be flexible to adjust duties as needed to coordinate with business needs and industry trends.

Demonstrated organizational and communication skills required

Intermediate typing skills – 50 WPM strongly desired

Deep problem solving skills with demonstrated ownership of issue resolution

Possess top-notch people skills – listening, caring, connecting, empathy, and supporting

Strong skillset in the use of the suite of Microsoft Office tools strongly desired

Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required

Provide feedback to management regarding customer issues

Follow through on complaints until resolved or report to management as needed

Maintain knowledge of procedures and policies

2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience

Strong oral and written communication skills

Strong organizational, analytical, and customer service skills

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

A proven curriculum providing the knowledge you need to excel.

Our Comprehensive Benefits Package Includes

Best-in-class call center training program.

Peer coach to observe you.

Peer coach for you to observe.

A training lab where you take live calls with a training supervisor close by to answer questions.

Communicating well and successfully multi-task under tight deadlines.

Creating and maintaining lasting customer relationships by acting as the primary point of contact.

Working in collaborative environment with various project teams.

Addressing customer issues with speed and efficiency.

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.

Experience in a managed care environment preferred.

Previous experience in Customer/Member services or related function in health care organization preferred.

Minimum educational level, high school diploma. Some college level course work preferred.

Receives inbound calls and responds appropriately to provider, or member, questions and/or concerns.

Answers calls timely and in accordance with the performance standards established within the customer service department.

0-4 + years of experience performing the duties of this position

A- 0-2 years of experience

B- 2-4 years of experience

C- 4+ years of experience

Provide staff level support to the various processes in support of the Policy Development Process.

Maintain updates to the Policy Glossary based on published NSA/CSS policy documents.

Visit customers to discuss their requirements and concerns and follow through with action on their behalf.

Independently manages relationship and account needs of assigned customer(s) with limited direction from leadership.

Bachelor’s degree in Logistics or related field or significant related logistics experience.

Several years of high-level experience in Customer Service is required.

Prior customer service experience is a must.

Prior experience with ERP applications is a plus.

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

One year of medical claims experience.

Knowledge of Microsoft Office applications.

Our Comprehensive Benefits Package Includes

A high school diploma or equivalent.

Self-paced learning and instructor led training.

401(k) retirement savings plan with company match.