Member Customer Service Representative Iii Jobs

2-3 years experience in Call Center and Customer Service. Preferably banking/financial background experience

Must be able to work shift: 11:00am-1:00am (EST Time)

Pay Range*: $25.00 per hour

The ideal candidate will have:

· ClearlyRated® Client Diamond Award Winner (2020)

· One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.

Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.

Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.

Previous experience in customer service, insurance, or a related field is preferred.

Over 75 years combined State Farm Team Experience

Offering Life Insurance in Midlothian, VA

Excellent communication skills to assist customers and coordinate with other agency team members

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Work with the agent to establish and meet marketing goals.

Maintain a strong work ethic with a total commitment to success each and every day.

Work alongside your agency’s team to ensure successful long-lasting customer relations.

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Able to obtain Property and Casualty License

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Able to obtain a Life/Health License

Excellent communication skills - written, verbal and listening

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement within my agency

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We have 28 years of combined insurance experience in our office.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement within my agency

Excellent communication skills to assist customers and coordinate with other agency team members

Establish customer relationships and follow up with customers as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Growth potential/Opportunity for advancement within my office

Excellent communication skills - written, verbal and listening

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement within my agency

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We have 55 years of combined insurance experience in our office.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.

Develop knowledge of standard credit union operation & credit union terms

Develop efficient navigation skills through credit union websites & the ROE

Develop knowledge of CU*BASE Loan Application Processing

Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts

Develop knowledge to provide daily support to electronic Bill Pay Systems as needed

5+ years’ experience working in a mailroom or professional office environment

Thorough knowledge of all metering, weighting, logging and other shipping procedures

May possibly perform any of the following functions at the direction of the Site Manager

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames

Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

Possess organizational, planning and time management skills

Exercise active listening skills to respond to inquiries and account requests

Possess research, analytical, and problem-solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Basic skills navigating multiple screens and PC applications and adapting to new technologies

Basic skills maintaining composure in a high production and changing environment

I am a proud graduate of The Carlson School of Management (MBA) and Drake University (BSBA).

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Paid time off (vacation and personal/sick days)

Excellent communication skills - written, verbal and listening

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Paid time off (vacation and personal/sick days)

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

Excellent communication skills - written, verbal and listening

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement within my agency

Ability to work in a team environment

Educating members on how to better manage their money

Pointing out to members what they are currently paying on loans

Effectively use tools such as members’ loan applications and credit reports

Come join our team. Apply today!