Customer Service Representative - State Farm Agent Team Member

Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is excited to present a fantastic career opportunity as a Customer Service Representative (CSR) on Cindy Shumaker's team. We believe that Cindy Shumaker's team is the ideal fit for individuals dedicated to providing personalized service and exceeding customer expectations.

As a CSR at State Farm, you will play a crucial role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Cindy Shumaker, your key responsibilities will include:

• Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, coupled with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
• Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Collaboration: Working closely with Cindy Shumaker's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.
• Customer Support: Delivering outstanding customer service by promptly responding to inquiries, providing policy information, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Previous experience in customer service, insurance, or a related field is preferred.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.

About State Farm
State Farm is a leading insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.
Joining Cindy Shumaker's team at State Farm means becoming part of a supportive and inclusive work environment. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to help our employees reach their full potential.
About Cindy Shumaker

• Focusing on Auto Insurance in Midlothian, VA
• Midlothian, VA Resident since 1982
• Focusing on relocations to the Moseley, VA area
• State Farm Legion of Honor
• Call our office for a FREE Auto Insurance Quote
• Focus on Auto Insurance & Home Insurance
• Serving Midlothian, North Chesterfield and Richmond
• Over 75 years combined State Farm Team Experience
• James Madison University/BS Education
• State Farm Agent since 1985 in Midlothian, VA
• Offering Life Insurance in Midlothian, VA
• State Farm Chairman's Circle Qualifier
• State Farm Ambassadors for Life Qualifier

Role Description
As a Customer Service Representative with Cindy Shumaker you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Benefits

• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Growth potential/Opportunity for advancement within my office

HOURS
weekdays 9AM - 5PM
Compensation: $38,000.00 - $55,000.00 per year
We Are Located In Midlothian, VA And Help Customers With Their Insurance And Financial Services Needs, Including
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

• Home insurance
• Retirement planning
• Life insurance
• Auto insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.