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Junior Help Desk Jobs

Junior Systems Administrator/Help Desk (W2 Only)
By InSource, Inc At United States
Experience in application support, monitoring, incident and crisis management, infrastructure support and management, long term performance analysis is highly desired.
1-3 years of experience working as a Systems Administrator, Help Desk Technician, Application Support type background.
Experience in MS Office products is required.
Some technical writing and documentation skills would be highly desired.
Knowledge of Azure and API would be nice to have but not required.
Hybrid role (1-2 days per week onsite, rest remote). Local PA, NJ or DE candidates only.
Help Desk Lead Jobs
By State of Arizona At , Phoenix, 85021, Az $43,981 - $79,200 a year
Effective time management, prioritization, and organizational skills
Knowledge, Skills & Abilities (KSAs):
Identify required resources and opportunities to improve efficiency, training need, scheduling and monitoring issues or resources reporting to management as appropriate
The principles and practices of the Administration and Management
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Program systems, operating procedures and service offerings
Help Desk Associate Jobs
By Alo Yoga At , Beverly Hills, Ca $55,000 - $65,000 a year
Printers – both in the HQ and warehouse buildings and remotely
Support our remote operations. Some sites also have IT, and some do not.
Possess the ability prioritize and manager multiple issues at one time.
Assist users with computer issues – both hardware and software
Provide Office365 support – Outlook, Word, Excel support
Provide Adobe Creative Cloud support
Help Desk Manager Jobs
By PRI Technology At Manhattan, NY, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Help Desk Agent - Remote Us
By Connection At , Columbia, 29201, Sc From $21.63 an hour
At least 1-2 years of previous help desk experience required.
Knowledge of troubleshooting network connections, printers, share permissions and devices.
Proficient with troubleshooting general Windows 7-10 issues.
Ability to troubleshoot and resolve email issues, specifically MS Outlook and o365.
Troubleshoot a variety of hardware, software and network issues.
Familiarity with the fundamental principles of ITIL/SLA.
Nyeis Help Desk Consultant
By NYC DEPARTMENT OF CORRECTION At , New York, 11101, Ny $47,418 - $69,462 a year
Proof of Education according to the education requirements of the civil service title.
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
Foia Disclosure Help Desk
By CGS Federal (Contact Government Services) At Washington, DC, United States
Monitor and administrate FOIA requests from receipt to production in an electronic case management system.
Support Implementation and Operations Management best practices.
Aid the FOIA development team in conceptualizing updates and upgrades that will enhance users' experience.
Identify and solve problems using analysis, experience, and judgment.
Use professional oral and written communication skills.
Manage day-to-day interactions with clients and internal CGS team.
Coordinator, Help Desk Jobs
By Atlanta Hawks At Atlanta, GA, United States
What we need from you: (Required Skills/Abilities)
Maintain hardware and software inventories. Audit existing equipment and make recommendations to constantly improve end user experience.
Assist Technical Help Desk Manager with special projects.
CompTIA A+, Microsoft MTA, or other industry certifications, preferred.
Strong written and verbal communication skills as well as the ability to work without close supervision are critical success factors.
Strong knowledge of and ability to support a Microsoft enterprise environment including Windows and Office applications.
Help Desk Supervisor Jobs
By Sentrillion At Sierra Vista, AZ, United States
Responsible for the day-to-day management of the help desk; reports directly to the Maintenance Operations Manager.
Provides subordinate technical training requirements to the Maintenance Operations Manager; uses the company training portal to track mandatory subordinate training requirements.
Monitor and report status of open Nationwide Operations Resource Management system (NORMS) tickets.
Manages equipment assigned to the help desk.
Schedules and coordinates help desk operations; creates, publishes and manages help desk schedules.
Manages resources supporting a 24/7/365 help desk support center.
Help Desk Manager Jobs
By Virtual Technologies Group At Columbus, OH, United States
2+ year experience in a Customer Service Management role
Excellent leadership and people management skills
Manage and support a team of help desk technicians
Tier 2 – Generalist in technical ability but deeper knowledge to troubleshoot
Monitor and manage the escalation of service tickets as needed to escalation teams
Use reporting/dashboards to monitor, manage, and report on SLA’s in order to understand team performance and workload
Help Desk - Weekend Shift - Fully Remote
By Skiltrek At Phoenix, AZ, United States
5+ years of experience in a Help Desk role working remotely servicing internal and external users
Recent experience working remote in a Help Desk setting
Experience working on Microsoft Teams along with other Microsoft Suite tools
Experience using Cisco Jabber for phone calls
Experience working with a large enterprise servicing internal employees
Ticketing system experience (+ ServiceNow)
Help Desk Representative Jobs
By Intelliswift Software At Plano, TX, United States
Provide input and update to the technical knowledgebase as necessary
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Basic knowledge of Windows Operating Systems
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system
Network Admin/ Help Desk
By E Computer Technologies Inc At United States
Experience with ServiceNow, Remedy or equivalent ticketing systems.
Basic network troubleshooting skills to resolve IP reachability, DHCP, and DNS issues.
Cisco Certified Network Associate (CCNA) certification
Job Title: Network Admin / Helpdesk
Note: Open for only USC / GC, EAD's, NO H1B's, NO C2C, NO OPT EAD's
Familiarity with the Cisco Command Line Interface (CLI)
Help Desk Associate Jobs
By Atlas Search At New York City Metropolitan Area, United States
Microsoft Active Directory user and group management.
Contribute to internal IT and end-user knowledge base content.
Microsoft System Center Configuration Manager (SCCM).
Collaborate with all areas of IT to deliver exceptional in-house service and support.
Prioritize both incident and service requests.
Escalate incidents and problems as necessary.
Help Desk Administrator Jobs
By PNC At Pittsburgh, PA, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Help Desk Agent - Remote Us
By Connection At Texas, United States
At least 1-2 years of previous help desk experience required.
Knowledge of troubleshooting network connections, printers, share permissions and devices.
Proficient with troubleshooting general Windows 7-10 issues.
Ability to troubleshoot and resolve email issues, specifically MS Outlook and o365.
Troubleshoot a variety of hardware, software and network issues.
Familiarity with the fundamental principles of ITIL/SLA.
Help Desk Coordinator Jobs
By AKA At New York, NY, United States
Manage tech inventory, including laptops, desktops, computer accessories, telephones, etc.
Create, update, and manager user permissions and group assignments in the Active Directory.
In-depth technical background and abilities in both Windows and Mac environments, including troubleshooting software and hardware issues.
Knowledge of VOIP phones and networking, allowing for troubleshooting of connectivity and phone-related issues.
Excellent verbal and written communication skills to interact with users of varying technical backgrounds, providing clear and concise instructions and explanations.
A competitive salary between $45,000 - $50,000, commensurate with experience.
Help Desk Lead Jobs
By Aethon Energy At Dallas, TX, United States
Supervises and manages the Help Desk team members.
Manages problem recognition and resolution. Works with IT Operations team members on complex problems.
Document incident/problem resolution. Develop the Knowledge base.
5+ years of experience in an IT role within the oil and gas upstream industry.
Solid people and communication skills – focuses on solving conflict; maintains confidentiality.
Teamwork - balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit.
Help Desk Engineer Jobs
By AMCS Group At Jacksonville, FL, United States
Experience in a customer-facing role is desirable, but not essential.
You have excellent analytical skills.
Earn a competitive package with benefits.
Proven ability to work on own initiative.
Strong understanding of the Microsoft Office Suite
You can operate independently as well as in a team.
Manager, Infrastructure, Security & Help Desk
By Mitchell Gold + Bob Williams At Taylorsville, NC, United States
2+ years management of end user service desk
5+ years of experience supporting users in a Help Desk environment
Experience supporting the various components of an IT Infrastructure as follows:
Knowledge of Cisco & Meraki Network devices
Must possess the ability to communicate well with all levels of the organization using excellent written and verbal skills
Associates Degree in Information Technology or equivalent experience

Are you looking for an exciting opportunity to jumpstart your career in IT? We are looking for a Junior Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our IT systems. If you are passionate about technology and have a desire to learn, this could be the perfect job for you!

Overview The Junior Help Desk position is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and assisting with the installation and maintenance of computer systems. Detailed Job Description The Junior Help Desk position is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and assisting with the installation and maintenance of computer systems. The Junior Help Desk will also be responsible for responding to customer inquiries, resolving customer complaints, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice
• Knowledge of installation and maintenance of computer systems
• Ability to respond to customer inquiries
• Ability to resolve customer complaints
Job Qualifications
• High school diploma or equivalent
• 1-2 years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice
• Knowledge of installation and maintenance of computer systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of installation and maintenance of computer systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of experience in a customer service or technical support role
• Experience in providing technical support to customers and employees
• Experience in troubleshooting hardware and software issues
Job Responsibilities
• Respond to customer inquiries and provide customer service
• Troubleshoot hardware and software issues
• Provide technical advice
• Assist with the installation and maintenance of computer systems
• Resolve customer complaints
• Maintain customer records and update customer information in the system