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Guest Services Assistant Manager Jobs

Senior Manager, Guest Services
By Phoenix Suns At Phoenix, AZ, United States
Effective time management skills and ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
4-year degree in Business, Hospitality, Communication, Sports Management or related field of study or equivalent experience preferred
Communicate and collaborate with Event Managers and other departments for event requirements including staffing, Security meetings, VIP programs, etc.
Manage the Guest Services department and event-day operations including FT and PT event team members, scheduling, evaluation, discipline, and disability services.
May serve as the Manager on Duty in the absence of the Senior Director
Ability to effectively communicate with and listen to diverse populations, including strong verbal communication, written and presentation skills.
Guest Services Manager Jobs
By OMSI At Portland, OR, United States
Identifies areas for cost-saving and revenue generating activities in daily operations e.g. staffing levels, inventory and stock management;
Collaborates with Education and Exhibit Experiences on museum floor operations to provide an exceptional environment for guests and staff;
Provides training and mentorship to the GS team on museum protocols, guidelines, and expectations, including performance management and professional development opportunities;
Additional Requirements/Preferences; Including Licenses and Certifications:
GS Floor Coverage Responsibilities (in absence of sufficient GS staff):
Excellent organizational, analytical, and problem solving skills;
Hotel Guest Services Manager
By Indus Hospitality Group At Macedon, NY, United States
Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Guest Services Assistant Department Manager - Menasha
By Festival Foods At Menasha, WI, United States
Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability
One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
Directly oversees Guest Services activity to ensure a positive guest experience and team environment
Communicates department priorities to Guest Services team and delegates responsibilities
Manages communication through emails, one to one meetings, department meetings, etc.
Guest Services Manager Jobs
By Holiday Inn Washington-Dulles Intl Airport At Lihue, HI, United States
Requires supervision/management skills; extremely hands-on management style
Perform special projects and other responsibilities as assigned.
Assist the Front Office Manager in all areas requested and act in their place during their absence.
Report any unusual occurrences and/or request to the General Manager.
Requires knowledge of Hotel/Springboard Hospitality policies and procedures and the ability to determine course of action based on these guidelines.
Excellent verbal and written communication skills;
Guest Services Assistant Manager
By OMSI At Portland, OR, United States
Supports the Guest Services Manager with member support such as communication, profile data accuracy, and benefits overview;
Identifies areas for cost-saving and revenue generating activities in daily operations e.g. staffing levels, inventory and stock management;
Additional Requirements/Preferences; Including Licenses and Certifications:
Collaborates with the Program Sales department to welcome group guests into the museum and maximize member participation in OMSI's educational programs;
Serves as the GS team's leadership in the absence of the GS Manager and/or Director;
Excellent organizational, analytical, and problem solving skills;
Assistant Front Office Manager - Cloister Guest Services (Full Time)
By Sea Island Company At Raybon, GA, United States
Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements
Anticipating individual needs and offering useful services
Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.
Help resolve service issues in a timely and positive way, following up as needed.
Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________
Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment
Guest Services Assistant - Game Day
By Green Bay Packers At Green Bay, WI, United States
Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field.
Must be familiar with Lambeau Field and its offerings on both game days and non-game days.
Must possess strong trouble shooting skills.
Must be focused on job responsibilities and able to enforce stadium policies.
Strong communication and interpersonal skills.
Must be available to work Family Night, all 10 home games as well as potential home playoff games.
Guest Services Manager Jobs
By The Joule At Dallas, TX, United States

The Guest Services Manager oversees the Guest Services operations and acts as the manager on duty in the hotel when senior managers are not available. Directs and controls the activities of the Bell ...

Hotel Guest Services Manager
By WizeHire At Chico, CA, United States

WizeHire is an award-winning platform that helps small businesses grow with a better way to hire. We are currently assisting a local customer source top talent to fill their Hotel Guest Services ...

Hotel Guest Services Manager
By Indus Hospitality Group At Penn Yan, NY, United States
Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Hotel Guest Services Manager
By Indus Hospitality Group At Hornell, NY, United States
Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Guest Services Manager Jobs
By UC San Diego At , San Diego, 92103, Ca $72,000 - $74,000 a year
Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
Solid knowledge of common University-specific computer application programs.
Strong skills in short-term planning, analysis, problem-solving, and customer service.
Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.
Job offer is contingent upon satisfactory clearance based on Background Check results.
Our values can be found here: https://aquarium.ucsd.edu/about/mission
Guest Services Manager Jobs
By Marriott International, Inc At , Los Angeles, 90015, Ca $67,774 - $119,734 a year
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Guest Services Manager Jobs
By University of Texas at Austin At , Austin, 78701, Tx $50,000 a year
Relevant education and experience may be substituted as appropriate.
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards
Demonstrated passion for delivering memorable guest experiences and accomplishment creating a culture of hospitality.
Demonstrated experience with key guest service concepts including service strategy design, exceptional service delivery, and recovery from service failures.
Guest Services Manager Jobs
By Brown County State Park Abe Martin Lodge & Cabins At Nashville, IN, United States

Oversee all areas of the front desk and guest service agents.

Guest Services Manager Jobs
By AC Hotel | Residence Inn by Marriott Oakland Downtown At Oakland, CA, United States
Our Guest Service Manager will lead our Guest Service Team along with MOD duties.
Brand New AC Hotel & Residence Inn by Marriott Oakland Downtown
Looking for the next step in your career?
Guest Services Manager Jobs
By Sonesta At , Lihue, 96766, Hi
Coach team by providing specific feedback to improve knowledge, skills, and performance.
Experience in a hotel or a hospitality-related field preferred.
Manage day-to-day operations to ensure the quality and standards of meeting the expectations of the customers and employees.
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Ensure validation of certification for staff is current and maintained.
Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
Guest Services Manager-Southernmost Beach Resort
By Southernmost Beach Resort At , Key West, 33040, Fl
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Guest Services Manager Jobs
By Des Moines Performing Arts At , Des Moines, 50309, Ia
Superior time management skills; is organized and able to establish and follow through on priorities
Manages guest services department payroll; creates event estimates; ensures that proficient schedules are created according to events.
Outstanding interpersonal and communication skills; works well with team members and is willing to assisting others
Strong organizational and analytical skills
Problem solving and troubleshooting skills
Knowledge of related laws and regulations

Are you looking for an exciting opportunity to lead a team of Guest Services professionals? We are looking for a Guest Services Assistant Manager to join our team and help create an exceptional experience for our guests. You will be responsible for overseeing all aspects of the guest experience, from check-in to check-out, and ensuring that our guests receive the highest level of service. If you have a passion for customer service and a commitment to excellence, this could be the perfect job for you!

Overview:

The Guest Services Assistant Manager is responsible for providing excellent customer service to guests and ensuring that all guest services operations are running smoothly. This position is responsible for supervising and training staff, managing budgets, and ensuring that all guest services standards are met.

Detailed Job Description:

The Guest Services Assistant Manager is responsible for providing excellent customer service to guests and ensuring that all guest services operations are running smoothly. This position is responsible for supervising and training staff, managing budgets, and ensuring that all guest services standards are met. The Guest Services Assistant Manager is also responsible for developing and implementing policies and procedures to ensure the highest level of customer service. Additionally, this position is responsible for resolving customer complaints and ensuring that all customer inquiries are handled in a timely and professional manner.

What is Guest Services Assistant Manager Job Skills Required?

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Guest Services Assistant Manager Job Qualifications?

• Bachelor’s degree in hospitality management or related field
• At least two years of experience in a customer service or hospitality role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team

What is Guest Services Assistant Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of hospitality management principles and practices
• Knowledge of budgeting and financial management

What is Guest Services Assistant Manager Job Experience?

• At least two years of experience in a customer service or hospitality role
• Experience in supervising and training staff
• Experience in developing and implementing policies and procedures

What is Guest Services Assistant Manager Job Responsibilities?

• Supervise and train staff
• Manage budgets and financial operations
• Develop and implement policies and procedures
• Ensure that all guest services standards are met
• Resolve customer complaints
• Handle customer inquiries in a timely and professional manner
• Ensure excellent customer service is provided to guests