Full Time Customer Relations Representative Jobs

Attend in-person and virtual meetings to increase knowledge of our charity partners.

Manage day to day aspects of our events and address potential problems that may arise

Responsibilities of the Charity Customer Service Representative:

Requirements for the Charity Customer Service Representative:

Maintain exceptional customer service throughout the event to both team members and potential donors to increase donations

Effectively communicate our charity partner's core message to increase donations

Maintain strong knowledge of charity accomplishments, on-site projects, statistics, fundraising terms, and sponsorships

Excellent verbal and written communication skills

Conduct presentations to increase awareness and potential donations

Reach sponsorship targets and donor retention goals

Communicate with the team about increasing donor revenue

Customer Relations at fundraising events and promotional outreach campaigns

A high school degree Bachelor’s degree in Business Management, Economics, or other related field is preferred, but not required

Work directly with client customers and assist with answering questions, explaining product features and benefits, and close sales

Provide an exceptional customer experience and follow all client compliance guidelines when working with customers

Master all product knowledge and be able to cross sell different products and services

A minimum of 1-2 years of experience working in any customer service related position

Have a full understanding of daily and quarterly sales goals

High school diploma or equivalent; additional education or certifications in customer service is a plus.

Ability to work independently and manage your time effectively in a remote work environment.

Resolve customer issues, complaints, and concerns in a timely and effective manner, ensuring a positive customer experience.

Maintain a comprehensive knowledge of our products or services to address customer inquiries accurately.

Stay up-to-date with product knowledge, industry trends, and customer support best practices.

Previous experience in customer support or a related field is beneficial but not mandatory.

Previous experience in a customer service setting, including hospitality, retail, or restaurant experience

Possess excellent communication, interpersonal, and active-listening skills

Provide superior customer support through one-on-one meetings and serve as the primary contact for future accounts

Work cross-functionally with the technical and compliance department to effectively escalate product and account-related issues

Initiate contact with a high level of potential customers daily and convert a targeted percentage to new accounts

Updates customer information and meticulously ensures accurate entry of confidential customer information

Completes annual health, safety, and education requirements. Maintains professional growth and development.

Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.

Maintains current licensure/certification for position, if applicable.

Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.

Excellent oral and written communication and interpersonal skills

Intermediate to advanced knowledge of Microsoft Office (specifically Word and Excel)

Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions

Provide clients with an individualized purchasing experience and utmost customer service

High School Diploma or equivalent certification required

1-3 years of experience working in Customer Relations, Customer Service, Hospitality, Sales, or other related fields preferred

Results driven and self-motivated to improve interpersonal skills

Establish and maintain long lasting business and customer relationships

Maintain strong knowledge of charity accomplishments, on-site projects, statistics, fundraising terms, and sponsorships

Excellent verbal and written communication skills

Conduct presentations to increase awareness and potential donations

Reach sponsorship targets and donor retention goals

Communicate with the team about increasing donor revenue

Customer Relations at fundraising events and promotional outreach campaigns

Daily Inhouse training sessions of brand ambassadors, on best practices and compliance

Compilation of daily acquired market research and low level financial reports to be delivered to service provider

Team lead, training for newer ambassadors

Potential upward mobility in five to six month

Maintain strong knowledge of charity accomplishments, on-site projects, statistics, fundraising terms, and sponsorships

Excellent verbal and written communication skills

Entry Level Customer Relations Responsibilities:

Conduct presentations to increase awareness and potential donations

Reach sponsorship targets and donor retention goals

Communicate with the team about increasing donor revenue

Keep detailed records of customer interactions, transactions, comments, and complaints using our customer relationship management (CRM) system.

Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.

Ongoing training and coaching to enhance your skills and knowledge.

Supportive management team that recognizes and rewards hard work and dedication.

Stay up-to-date with product knowledge, industry trends, and customer support best practices to provide accurate and efficient assistance.

Previous experience in customer support or a related role is preferred but not required.

·Excellent communication skills - written, verbal and listening

·Experience in a variety of computer applications, particularly Windows

Paid time off (vacation and personal/sick days)

Retirement plan can participate in

·Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Ability to work in a team environment

Time Management: Effective organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Pay is negotiable depending on experience

Communication Skills: Excellent written and verbal communication skills, with the ability to effectively present information, listen actively, and address client needs.

Fully on-site, Growing Company with Opportunity for Advancement!

Base pay plus uncapped bonuses

Lead Generation: Develop and implement strategies to identify and generate new sales leads for our business development services.

Must have Good Communication Skills and a Great Personality

Morale: Morale and attitude are fundamentals to success.

Must be 18yrs of age or older

Ready to work FULL TIME (no part-time available)

Driver's License a Plus but not Mandatory

Participate in daily training sessions and attend Upper Management/Client meetings

2 years experience in a customer service, sales, or relative background

Providing product and service information to consumers

Liaison between client and consumer to promote strong and lasting relationships

Work in a team-based environment

Exhibit extreme professionally on behalf of our clients

Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement

Reasonable accommodations may be made for qualifying individuals with disabilities.

Bilingual language skills may be required in some locations

Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

Working knowledge of Sabre or any other Passenger Service System

Previous face to face Customer Service experience

Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement

Reasonable accommodations may be made for qualifying individuals with disabilities.

Bilingual language skills may be required in some locations

Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

Working knowledge of Sabre or any other Passenger Service System

Previous face to face Customer Service experience

Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement

Reasonable accommodations may be made for qualifying individuals with disabilities.

Bilingual language skills may be required in some locations

Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

Working knowledge of Sabre or any other Passenger Service System

Previous face to face Customer Service experience

Excellent communication skills and student mentality

Further knowledge of sales/customer service

A great attitude and professionalism that is a pleasure to work with

A dedication to high-performance work ethic and drive

Works well with others and is happy to help

A minimum of 2 years in a customer service or sales role