Customer Service Representative - Full Time

Royal Connections has partnered with non-profit charities in the Louisville area to host their fundraising events. The Charity Customer Service Representative plays a vital role in managing quality control, fundraising campaigns for our clients, assisting in developing events, and training new associates.

We bring together diverse individuals who have an array of expertise, skills, and backgrounds to help us create wildly successful fundraising events for our charity partners. A supportive team will surround you in a fast-paced atmosphere. You will create dynamic energy for our charity partners' potential donor base from the opening greeting to the final close.

Responsibilities of the Charity Customer Service Representative:

• Maintain exceptional customer service throughout the event to both team members and potential donors to increase donations
• Maintain compliance throughout the event
• Manage day to day aspects of our events and address potential problems that may arise
• Attend in-person and virtual meetings to increase knowledge of our charity partners.
• Effectively communicate our charity partner's core message to increase donations

Requirements for the Charity Customer Service Representative:

• Passion for working with people and giving back to the community
• Can follow directions well and accept criticism
• Have an entrepreneurial spirit, creative thinking, and constant drive for victory.
• High school diploma / GED.
• 0-2 Years in customer service or sales.

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