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Customer Strategy Senior Manager Jobs

Manager, Customer Service Journey Strategy
By Wayfair At , Boston, 02116, Ma
Partner effectively operational teams including contact center workforce management, training and change management teams
Extensive Excel or SQL experience, bonus points for R or other programming skills
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
4+ years of experience in consulting, analytics, supply chain, or corporate strategy in a high-growth environment is a plus
Passion for customer experience, transformation, and acting as a change agent
Experience working with start-ups and/or industry bodies focused on innovation in customer service technologies
Senior Manager, Learning Strategy
By Disney Parks, Experiences and Products At Lake Buena Vista, FL, United States
Strong project management and organizational skills including management of geographically distributed teams
Formal certification/education/experience in applying learning models, adult development theory, or curriculum development
Lead partner management, including collaboration, objectives development, expectation setting, and communicate resolutions
Bachelor’s degree, or equivalent experience in Adult Learning / Education, Business or related field
Possesses a highly collaborative approach and ability to manage constantly changing priorities in a matrixed organization
Minimum 5 years of Learning or related experience, as well as learning strategy consulting and/or development (ideally with a global company)
Senior Business Strategy Manager
By ServiceNow At Santa Clara, CA, United States
5+ year of experience working within a global technology company or management consulting firm.
10+ years of experience in analytics, finance, planning and operations with 6+ years of experience in enterprise SaaS.
Top-notch critical thinker with strong data analytics and problem-solving skills, and ability to synthesize disparate information to create actionable business insights.
Experience delivering and executing in complex and changing business landscapes.
Exceptional verbal, written and presentation skills.
Develop robust analysis and business cases to support to address key strategic questions/initiatives in partnership with stakeholders.
Senior Manager, Strategy Jobs
By Stitch Fix At San Francisco, CA, United States
You have demonstrated experience with independently leading OKRs and goal setting processes, strategic projects and change management initiatives
We offer comprehensive compensation packages and inclusive health and wellness benefits.
Work closely with our Senior Leaders on strategic narrative, roadmap, OKR and priorities setting, and content for the broader company
Support leaders and lead special projects driving the company’s highest priorities
Perform ‘competitive intelligence’ in researching and staying current with best practices, innovations and trends among peer companies and in our industry
You are excited by solving hard problems and collaborating across teams to deliver a solution
Senior Manager - Customer Strategy & Innovation (Hybrid)
By United Airlines At Houston, TX, United States
Demonstrated high level project management skills
Drive stakeholder alignment and management to ensure successful implementation of projects
Strategic Portfolio / Project management principles
9+ years of relevant work experience
Strong relationship building and problem resolution skills
Strong written and verbal communication and presentation skills
Senior Manager, Retention Strategy
By hims & hers At United States
Excellent project management and prioritization skills and strong attention to detail with the capability to work on multiple campaigns/initiatives simultaneously
Direct Retention-focused Analysis or Marketing experience identifying and monitoring key performance indicators
Experience operating within complex organizations with multiple products, lines of business, and many stakeholders
Experience working with subscription products and both web and app-based businesses is a plus
Lead cross-functional teams to concept and execute retention initiatives spanning the full customer lifecycle across multiple product lines
Perform quantitative analysis combined with qualitative insight gathering to create actionable recommendations across the organization that increase customer retention
Senior Manager, Strategy Office
By Click Therapeutics, Inc. At New York, NY, United States
Strong organizational and time management skills, and excellent attention to detail
Highly adaptable to a dynamic atmosphere of changing requirements and scope
Superb writing, visual design and communication skills
Analytical mindset and strong critical thinking and problem-solving skills
Preferred: Experience with scientific research and clinical studies in the areas of neuroscience, neurobiology, psychology, or related fields
Preferred: Experience with primary and secondary commercial and/or user research in the life sciences
Senior Manager Of Social Strategy
By Stitch Fix At , Remote $187,000 - $200,000 a year
You have strong project management skills, including the ability to multi-task and prioritize amongst various workstreams with competing deadlines
We offer comprehensive compensation packages and inclusive health and wellness benefits
Use both creative and analytical skill sets and are looking for the perfect role to use your left and right brain
You have experience with data and analytics tools such as Dash Hudson and Looker
Want to create excellent social content that is relevant, reactive and modern for a household-loved brand
You love consuming social content and staying on top of social trends
Senior Manager - Customer Marketing Strategy
By JCPenney At , Remote
This role requires strong leadership skills, an ability to work cross functionally and a solutions oriented mindset.
Senior Manager - Customer Marketing Strategy
Manager - Customer Marketing Strategy
Develop and maintain marketing communications processes to ensure total organizational view into segment campaigns and prioiritzation of messaging season to season.
Develop and lead strategic planning of customer segment marketing plans and translate to tactical plan of action.
Direct media owners on appropriate messaging and objectives for overall segment campaigns.

Are you an experienced Customer Strategy Senior Manager looking for an exciting new challenge? We are looking for a passionate and driven individual to join our team and help us develop and execute our customer strategy. You will be responsible for driving customer engagement and loyalty, as well as developing and executing customer-focused initiatives. If you have a proven track record of success in customer strategy and are looking for an opportunity to make an impact, then this is the job for you!

Overview:

The Customer Strategy Senior Manager is responsible for developing and executing customer strategies that drive customer loyalty, engagement, and growth. This role works closely with the sales, marketing, and product teams to ensure that customer strategies are aligned with the company’s overall objectives. The Customer Strategy Senior Manager is also responsible for developing customer segmentation and targeting strategies, as well as creating customer loyalty programs.

Detailed Job Description:

The Customer Strategy Senior Manager is responsible for developing and executing customer strategies that drive customer loyalty, engagement, and growth. This role works closely with the sales, marketing, and product teams to ensure that customer strategies are aligned with the company’s overall objectives. The Customer Strategy Senior Manager is also responsible for developing customer segmentation and targeting strategies, as well as creating customer loyalty programs. The Customer Strategy Senior Manager will also be responsible for developing customer insights and analytics to inform customer strategies. Additionally, the Customer Strategy Senior Manager will be responsible for developing and managing customer relationships, as well as identifying and implementing customer experience improvements.

What is Customer Strategy Senior Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer segmentation and targeting strategies
• Knowledge of customer loyalty programs
• Knowledge of customer insights and analytics
• Knowledge of customer experience improvement
• Knowledge of customer relationship management

What is Customer Strategy Senior Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer strategy, customer segmentation, and customer loyalty
• Experience in customer insights and analytics
• Experience in customer experience improvement
• Experience in customer relationship management
• Proficiency in Microsoft Office Suite

What is Customer Strategy Senior Manager Job Knowledge?

• Knowledge of customer segmentation and targeting strategies
• Knowledge of customer loyalty programs
• Knowledge of customer insights and analytics
• Knowledge of customer experience improvement
• Knowledge of customer relationship management

What is Customer Strategy Senior Manager Job Experience?

• 5+ years of experience in customer strategy, customer segmentation, and customer loyalty
• Experience in customer insights and analytics
• Experience in customer experience improvement
• Experience in customer relationship management

What is Customer Strategy Senior Manager Job Responsibilities?

• Develop and execute customer strategies that drive customer loyalty, engagement, and growth
• Work closely with the sales, marketing, and product teams to ensure that customer strategies are aligned with the company’