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Customer Experience Director Jobs

Senior Director Operations, Customer Experience
By Arcadia At United States
Builds, Maintains, and Executes Customer Experience scorecards and KPI management
Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department
Education required: Bachelor’s degree in business, technology, finance, or related field
10+ years’ work experience including supervisory/manager experience with one or more direct reports
Experience leading remote and/or global teams
Continuous improvement of both customer experience and service efficiency
Senior Director, Customer Experience & Support
By Glassdoor At San Francisco, CA, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At New York, NY, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At Chicago, IL, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Director Of Customer Experience
By Hello Innovation At Detroit, MI, United States
You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.
Top of market pay. Along with a full benefits package including health, dental and 401k.
You’re up for the challenge. When others want to run for the hills, you want to dive deeper.
Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.
Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Customer Experience Marketing
By Alliance of Professionals & Consultants, Inc. (APC) At Atlanta Metropolitan Area, United States
Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention
Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.
5+ years of experience leading a team.
Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly
Experience supporting marketing initiatives across multiple brands
Strong passion for managing and mentoring marketing professionals, developing their skills and careers.
Director Of Customer Experience, Service Oklahoma (Sok)
By State of Oklahoma At Oklahoma City, OK, United States
Superior managerial and diplomacy skills.
Champion opportunities to consistently Improve the Service Oklahoma experience
Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
5+ years of progressive experience in customer service, customer relations, or customer experience design
Superior verbal and written communication and interpersonal skills.
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Customer Experience Quality Assurance Director
By Employer Direct Healthcare At Dallas, TX, United States
Experience working with Quality Management Systems (QMS)
Demonstrate time management skills and strong analytical skills
Develop quality management strategies for service center operations, including standards, scorecards, training & development, performance metrics, dashboards, etc.
Support escalation management resolution and trending with key internal partners.
Collaborates with Training and Development to define training requirements needed to support quality for both new hires and current team.
Develop quality platform experience using NICE solutions
Director Of Customer Experience
By StartupTAP At California, United States
10+ years of industry experience with 5+ years of CX management/leadership experience
Collaborate with cross-functional teams to develop the overall customer experience strategy for customers throughout various stages
Utilize customer insights and data to systematize recommendations that will drive best-in-class customer experience
Experience managing CX teams in a fast-paced environment
Strong analytical skills and acumen
Experience with CSAT, NPS, etc.
Director, Global Customer Experience
By Abbott At Alameda, CA, United States
Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees
Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem
Knowledge of diabetes and/or health technology ecosystems (preferred)
Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team
Experience building products and/or marketing in a highly regulated industry
Motivated with a can-do attitude, flexible, open with excellent communications skills
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams
Assistant Store Director, Customer Experience
By Saks OFF 5TH At Chicago, IL, United States
3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
Proven time management skills and comfortable managing multiple projects with shifting priorities
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Director Of Customer Strategy & Experience
By Utah Jazz At , Salt Lake City, 84115, Ut
Gather feedback, such as surveys, from customers to learn more about their experiences, behavior and preferences
Expand the impact of strategic initiatives by identifying improvement opportunities to elevate customer experience across different lines of business
Build policies and procedures that create mechanisms for driving improvement on customer experience across the organization
Be a partner with the NBA customer experience team and a leader of information for CX within the industry
Manages conflict - Handles conflict situations effectively and fairly, with a minimum of disruption
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Director, Customer Experience Jobs
By RealPage, Inc. At , , Tx
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Director, Customer Experience Jobs
By RealPage, Inc. At Texas, United States
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization

Are you a customer experience enthusiast looking to make an impact? We are looking for a Customer Experience Director to join our team and lead the way in creating an exceptional customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Customer Experience Director is responsible for developing and executing strategies to improve customer experience and satisfaction. This role requires a combination of strategic thinking, customer-centricity, and operational excellence. The Customer Experience Director will be responsible for developing and implementing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. Detailed Job Description The Customer Experience Director will be responsible for developing and executing strategies to improve customer experience and satisfaction. This includes developing customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction. The Customer Experience Director will work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty. The Customer Experience Director will also be responsible for developing and implementing customer experience metrics and analytics to measure customer satisfaction and loyalty. Job Skills Required
• Strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Ability to analyze customer data and trends
• Ability to develop customer experience initiatives
• Ability to work collaboratively with cross-functional teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer service and customer loyalty programs
• Knowledge of customer analytics and metrics
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience in developing and implementing customer experience initiatives
• Experience in customer analytics and metrics
• Experience in customer loyalty programs
Job Responsibilities
• Develop and execute strategies to improve customer experience and satisfaction
• Develop customer experience initiatives, driving customer loyalty, and ensuring customer satisfaction
• Work closely with the marketing, sales, and customer service teams to ensure customer satisfaction and loyalty
• Develop and implement customer experience metrics and analytics to measure customer satisfaction and loyalty
• Analyze customer data and trends to identify areas of improvement
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping
• Monitor