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Customer Care Center Manager Jobs

Construction Customer Care Manager
By Toll Brothers At , Saddle River, 07458, Nj
Customer experience management and improvement
3 - 5 years of prior management experience
Recruit, train, develop and motivate employees; Performance Management
Ability to plan and prioritize while focusing on detail orientation and effective time management
Manage continuous construction quality improvement through reporting, investigating and problem solving
Manage department budget and spending
Customer Care Manager Jobs
By M/I Homes, Inc. At Naperville, IL, United States
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Manager, Customer Care Jobs
By Avid At California, United States
Provides Technical Account Management functions for key customers within region as needed.
Knowledge of IT Technologies and Networking is a benefit.
Manages the team towards exceeding the Avid Customer Success Performance Metrics
Extensive Technical Support experience, preferably in the B2B segment.
Ability to learn new lingo and technologies applicable to customer’s and industry’s technologies is a requirement.
Bachelor’s degree in relevant field or comparable professional experience.
Manager, Airport Customer Care
By American Airlines At Chicago, IL, United States
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Ensures all internal audit requirements are in compliance
Audiology And Customer Care Services Manager.
By Orka At United States

We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our ...

Customer Care Manager Jobs
By Sunlighten At Overland Park, KS, United States
2-year process management experience in customer service field
Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
Excellent problem solving and analytic skills
Leadership skills- especially in a team environment
Encourages team members to look for opportunities for process simplification and improvements
Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
Customer Support Center Manager
By Greater Lawrence Family Health Center At Massachusetts, United States
Proven communication, organization, documentation and time management skills
Hybrid workforce management experience (Preferred)
Ensures quality patient experience and prompt and accurate completion of all required documentation
Sustains compliance with all professional and organizational requirements to meet position standards
Knowledge of medical terminology (Preferred)
2-4 years contact center experience in a supervisory role required
Construction Customer Care Manager
By Toll Brothers At , Reston, 20190, Va
Customer experience management and improvement
3 - 5 years of prior management experience
Recruit, train, develop and motivate employees; Performance Management
Ability to plan and prioritize while focusing on detail orientation and effective time management
Manage continuous construction quality improvement through reporting, investigating and problem solving
Manage department budget and spending
Manager, Airport Customer Care
By American Airlines At , Dallas, Tx
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Manager, Care Center Transformation
By Privia Health At United States
Knowledgeable about population health management, value-based care, and payer programs
Experience with project management/ task management tools
Experience with data collection and document management
Manages POD structure in Mid-Atlantic market, including maintaining and tracking POD assignments
Manages the delivery of POD-specific data and materials to drive local and provider-level behavior change
Builds and manages the reporting of various process measures at the Care Centers-level to measure implementation of key initiatives
Manager, Customer Care Jobs
By Litera At , Remote
5+ years of experience in technical support, with at least 2 years in a management role
Knowledge of ITIL and IT service management best practices
Experience with CRM systems and incident management tools
Manage a team of technical support specialists, providing coaching, mentoring, and support as needed.
Manage and prioritize the workload of the technical support team, ensuring that resources are allocated effectively to meet customer needs
Experience with on-premises technology and related support services
Manager Breast Center - Breast Care & Imaging Center
By Hoag Memorial Hospital Presbyterian At , Newport Beach, 92663, Ca $53.82 - $88.76 an hour
Five (5) years of progressive management experience, including budgetary oversight and compliance.
Must have a minimum of 5 years’ experience as an RT or RN.
Must have 5 years progressive supervisory experience or equivalent.
10 years’ experience as an RT or RN
Experience in working with staff, nurses and physicians in a matrix reporting structure.
Knowledge of the regulatory environment in not-for-profit organizations and outpatient settings.
Manager, Customer Care Jobs
By CRATE & BARREL At , Naperville, 60540, Il
Excellent data entry, typing and computer skills
Manage all aspects of performance,development and coaching and corrective action of direct reports to encourage professional growth.
Manage departmental expenses against the budgeted plan using reforecast and best practice strategies for maintaining or exceeding service goals.
Excellent problem solving skills and can-do attitude
Excellent knowledge of Contact Center operation, technologies and key performance indicators
Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
Customer Care Manager Jobs
By Republic Services At , Commerce City, 80022, Co $67,500 - $101,100 a year
Collaborates with the Customer Service Field Liaisons to identify and streamline processes improvement opportunities that enhance customer experience
Bachelor’s degree or equivalent experience.
Waste or service industry experience
Experience with Salesforce and MS Office software applications
Experience receiving and responding to escalated customer service issues.
Establishes and maintains a service culture that puts the customer first
Customer Care Project Manager
By Trusource H2O Canada At ,
Manage escalations related to planning and execution of project.
Strong communication skills (verbal and written); prompt communication is vital.
Experience with Salesforce.com is a plus.
This is a remote role.
Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
Communicates with key stakeholders weekly to identify action items and project risks.
Automotive Customer Ser Clerk (Rpt/Car Care Center)
By NAVY EXCHANGE SERVICE COMMAND (NEXCOM) At Honolulu, HI, United States
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Assigns work orders to appropriate technical associate for action i.e. tire battery brake electrical work etc. .
Maintains appointment schedules and ensures availability of parts and service technicians at the time of scheduled repair work.
May sell automotive parts supplies and accessories. Assists customers and provides product information.
Performs other related duties as assigned
Customer Care Manager Iii
By Lumen At , Remote $51,210 - $114,120 a year
Provide critical date management and escalation support to meet committed delivery objectives.
Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
Meet learning, development and personal growth objectives to provide a superior customer experience.
Bachelor’s Degree or 5+ years of related experience
Customer service, problem solving and analytical skills
Verbal, written and interpersonal communication skills
General Manager, Customer Care
By SelectQuote Insurance Services At United States
Strong organizational and time management skills
Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
Extensive knowledge of multiple insurance products
Experience managing a large team of sales, customer care and/or operations professionals
Excellent oral and written communication skills
Minimum 3 to 5 years of sales experience
Customer Care Manager Jobs
By The Vincit Group At Greater Chattanooga, United States
Supervise the daily operations of a customer care department, managing both onsite and remote associates.
Liaise with other internal departments to ensure customer-related requests are fulfilled.
Conduct training with customer care personnel.
Maintain core relationships with internal and external customers.
Prepare and maintain various reports.
Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
Patient Care Manager - Outpatient/Ob - Southwest Health Center
By Texas Children's Hospital At Houston, TX, United States
Experience within Obstetrics & Gynecology outpatient clinic operations preferred
4 years of nursing experience preferred; 2 years required
BLS certification from the American Heart Association required
Knowledge of quality/process improvement concepts preferred
Experience with fetal monitoring preferred
Patient Care Manager- Outpatient- OB - TCHPC - SOUTHWEST OB