Warranty Customer Service Rep Jobs in North Carolina , Employment

Are you looking for a job that offers great customer service and a generous warranty? Look no further! We are looking for a Warranty Customer Service Rep to join our team and provide excellent customer service to our customers. You will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a commitment to providing the best customer experience, then this is the job for you!

Overview Warranty Customer Service Representatives are responsible for providing customer service and support to customers who have purchased a product or service with a warranty. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about warranty coverage and terms. Detailed Job Description Warranty Customer Service Representatives are responsible for providing customer service and support to customers who have purchased a product or service with a warranty. They answer customer inquiries, resolve customer complaints, and provide information about warranty coverage and terms. They also process warranty claims, arrange for repairs or replacements, and follow up with customers to ensure satisfaction. Job Skills Required

• Excellent customer service and communication skills

• Knowledge of warranty coverage and terms

• Ability to troubleshoot and resolve customer issues

• Ability to multitask and prioritize tasks

• Proficiency in computer software and applications

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of warranty coverage and terms

• Ability to troubleshoot and resolve customer issues

• Ability to multitask and prioritize tasks

• Proficiency in computer software and applications

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of warranty coverage and terms

• Knowledge of product and service offerings

• Knowledge of computer software and applications

Job Experience

• Previous customer service experience

• Previous experience in a warranty customer service role

Job Responsibilities

• Answer customer inquiries and provide information about warranty coverage and terms

• Resolve customer complaints and provide solutions

• Process warranty claims and arrange for repairs or replacements

• Follow up with customers to ensure satisfaction

• Maintain customer records and update customer information

• Monitor customer feedback and provide feedback to management

• Assist with other customer service tasks as needed