Virtual Call Center Agent Jobs in Oregon , Employment

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Virtual Call Center Agent to join our team and provide excellent customer service to our clients. You will be responsible for handling customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Virtual Call Center Agent is a customer service representative who works remotely from home or another location outside of a traditional office. They provide customer service and sales support to customers over the phone, email, and other digital channels. Detailed Job Description Virtual Call Center Agents are responsible for providing customer service and sales support to customers over the phone, email, and other digital channels. They must be able to effectively communicate with customers, answer their questions, and resolve any issues they may have. They must also be able to upsell products and services, and provide accurate information about products and services. Job Skills Required

• Excellent communication skills

• Ability to multitask

• Proficiency in customer service

• Knowledge of customer service software

• Knowledge of sales techniques

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to work with a team

• Ability to use problem-solving skills

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service software

• Knowledge of sales techniques

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to work with a team

• Ability to use problem-solving skills

Job Knowledge

• Knowledge of customer service software

• Knowledge of sales techniques

• Knowledge of customer service best practices

• Knowledge of customer service policies and procedures

Job Experience

• Previous customer service experience

• Previous experience working in a call center

• Previous experience working remotely

Job Responsibilities

• Answer customer inquiries over the phone, email, and other digital channels

• Provide accurate information about products and services

• Upsell products and services

• Resolve customer issues

• Follow customer service policies and procedures

• Maintain customer records

• Follow up with customers to ensure satisfaction