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Vice President Of Customer Service Jobs

Vice President Of Customer Success
By OutScout At United States
· 10+ years of previous management leading a Large-Market or Strategic-level team
· Proven track record of cross-functional collaboration, change management and establishing processes
· identify key trends in customer experience and health metrics
· 3-5+ years' executive experience leading a customer success team, ideally globally
· Experience supporting both On-Prem and SaaS product, preferably within IoT, telco industries
· Build and structure a strong CS team
Vice President Of Customer Success
By MSI Recruiting At Tamarac, FL, United States
• Outstanding time management and organizational skills, with the ability to juggle multiple priorities
• 7+ years of experience in a Customer Facing environment
• Is a skillful relationship builder, influencer, and negotiator
• Strong problem-solving and decision-making skills, with the ability to make quick, informed, data-driven decisions
• Has an acute sense of what's the right thing to do and will never compromise
• Is a calculated risk-taker, with a relentless focus on continuous improvement and innovation
Vice President Of Customer Success
By Vasion At Lehi, UT, United States
A minimum of 10 years of experience in a customer success leadership role, ideally in the content and/or print management space
Strong customer relationship management and negotiation skills.
Strong understanding of the content management industry and its customer service expectations.
Build strong customer relationships and create programs and strategies to enhance user experience.
Exceptional leadership, team-building, and mentorship skills.
Excellent communication and presentation skills.
Vice President - Nyseg And Rge Customer Service
By AVANGRID At , Rochester, 14624, Ny From $200,000 a year
10 plus years of experience in the customer service field, including significant leadership/management experience, directing a large operational function.
Experience in optimal vender management such as remittance, contact centers, bill print, etc.
Support operational excellence during storms, including leveraging technology to deliver optimal customer experience.
Ensure compliance with all existing/new statutory and regulatory requirements.
Manage all credit and collection activities including the low-income assistance programs, bankruptcies, liens and receiverships, and remittance processing.
Experience in developing customer service strategy/execution underpinned by technology, automation, and delivering customer satisfaction.
Vice President Of Customer Success - Saas
By Confidential Jobs At United States
Drive product adoption and customer experience with a relentless focus on value.
Prior experience in a PLG technology company is not required but is a plus
Strong operational capabilities to scale a customer success function
Experience successfully working with senior (C-level) executives
Experience driving renewal, upsell and cross-sell expansion of accounts
Experience driving software adoption and leveraging customer success best practices
Vice President Of Service Operations
By CTB, Inc. At ,

As the Vice President of Service, you will provide visionary planning, strategic leadership and tactical management for Meyn Americas’ Service business, including installation, maintenance and repair ...

Vice President Of Customer Care
By Shaw Industries Group, Inc. At , Dalton, 30721, Ga
Management of a multimillion-dollar labor budget & systems. A budget of $36M in labor, systems, etc.
Prioritizes and develops a simple, industry leading digital experience for our Customers AND our Sales teams to use.
Ensure a brand specific and unique customer experience for each of Shaw’s businesses and customers as required by our brand standards.
Create systems, procedures, and metrics to support a good customer and associate experience.
4 year Bachelor’s degree with 10+ years progressive leadership experience.
Experience in Customer Service and/or Supply Chain preferred
Vice President Customer Service
By Tatum by Randstad At Sacramento, CA, United States
Manage and expand repair network, ensuring efficient and effective repair services for our products.
Use data-driven insights to drive process improvements, performance metrics, and operational standards within the Customer Service and Finance Operations department.
Work cross-functionally with other departments to ensure a cohesive and seamless customer experience.
10+ years of related experience
Strong analytical and problem solving skills
Lead, develop, and mentor the customer support team, ensuring they are well-equipped to address customer inquiries, troubleshooting needs, and service requests.
Vice President Of Customer Success
By Intelo.ai At San Francisco Bay Area, United States
Excellent leadership and people management skills with a passion for developing and mentoring teams.
Proven experience (8+ years) in customer success leadership roles, preferably in the AI, analytics, or SaaS industry.
Exceptional communication, presentation, and interpersonal skills.
Experience in managing customer success operations, metrics, and reporting.
Bachelor's degree in a relevant field; MBA or advanced degree preferred.
Strong track record of driving customer success, retention, and growth in a B2B environment.
Vice President Service Delivery
By Coforge At Fort Mill, SC, United States
Good time management skills; ability to set priorities, adapt to team needs and meet deadlines
Strong interpersonal, negotiation, adaptation and conflict-management skills
Minimum 3 years’ experience as a project manager / software lead as implementing technology based projects
Strong track record of delivery/account management
Having experience of delivering Digital/Data/modernization programs – knows how to manage the emerging Tech delivery and engage with the client
Experience in working on multiple projects at the same time
Vice President Of Customer Success
By Olly Olly At Salt Lake City, UT, United States
Proven track record of driving operational excellence through confident leadership, strategic prioritization and empathetic people management
Possesses expertise in training teams on crucial phone skills like tonality, scripting, phone etiquette, and other related areas
Data-driven leader with a skillset to build, motivate, mentor, and retain teams;
A bachelor's degree (additional relevant working experience may be considered in lieu of a bachelor's degree)
10+ years of experience in Customer Success
Demonstrable experience in providing leadership in changing, ambiguous and challenging situations,
Vice President Of Customer Success
By Olly Olly At San Francisco, CA, United States
Possesses expertise in training teams on crucial phone skills like tonality, scripting, phone etiquette, and other related areas
Data-driven leader with a skillset to build, motivate, mentor, and retain teams;
A bachelor's degree (additional relevant working experience may be considered in lieu of a bachelor's degree)
10+ years of experience in Customer Success
8+ years in Leadership roles with previous experience managing a team of 30+ people
Demonstrable experience in providing leadership in changing, ambiguous and challenging situations,
Vice President Of Customer Service
By TruGreen At , Memphis, 38138, Tn $197,010 - $328,357 a year
Organizational and project management skills
Experience with customer relations and/or retention strongly preferred.
5. Prepares and manages budget.
Use hands and arms to handle, feel or reach
Lift or move up to 25 lbs
Stoop, kneel, crouch or crawl

Are you a customer service leader looking for an opportunity to make a real impact? We are looking for an experienced Vice President of Customer Service to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to ensure customer satisfaction, while driving customer loyalty and retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Service is responsible for leading and managing customer service operations for an organization. This includes developing customer service strategies, setting customer service goals, and overseeing customer service staff. The Vice President of Customer Service must ensure that customer service standards are met and customer satisfaction is maintained. They must also be able to identify customer service trends and develop strategies to address them. How To Become an Vice President Of Customer Service jobs ? To become a Vice President of Customer Service, you will need to have a minimum of a bachelor's degree in business, management, or a related field. You will also need to have at least five years of experience in customer service, preferably in a managerial role. Additionally, you should have excellent communication and problem-solving skills, as well as the ability to lead and motivate a team. Vice President Of Customer Service Skills requied For Your Resume And Career?
• Leadership: The Vice President of Customer Service must be able to lead and motivate a team of customer service representatives.
• Communication: The Vice President of Customer Service must be able to effectively communicate with customers, staff, and other stakeholders.
• Problem-solving: The Vice President of Customer Service must be able to identify customer service issues and develop strategies to address them.
• Analytical: The Vice President of Customer Service must be able to analyze customer service data and trends to identify areas of improvement.
• Interpersonal: The Vice President of Customer Service must be able to build relationships with customers and staff.
• Organizational: The Vice President of Customer Service must be able to manage customer service operations and ensure that customer service standards are met.
Vice President Of Customer Service Knowledge For Your Resume And Career?
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and analytics
• Knowledge of customer service trends and best practices
• Knowledge of customer service regulations and laws
• Knowledge of customer service strategies and tactics
Vice President Of Customer Service Responsibilities For Your Resume And Career?
• Develop customer service strategies and goals
• Oversee customer service operations
• Manage customer service staff
• Ensure customer service standards are met
• Identify customer service trends and develop strategies to address them
• Analyze customer service data and metrics
• Build relationships with customers and staff
• Monitor customer service performance
• Resolve customer service issues
• Implement customer service policies and procedures
Vice President Of Customer Service Experience For Your Resume And Career?
• Experience in customer service, preferably in a managerial role
• Experience in customer service software and systems
• Experience in customer service metrics and analytics
• Experience in customer service trends and best practices
• Experience in customer service regulations and laws
• Experience in customer service strategies and tactics
• Experience in leading and motivating a team
Vice President Of Customer Service Qualifications For Your Resume And Career?
• Bachelor's degree in business, management, or a related field
• At least five years of experience in customer service, preferably in a managerial role
• Excellent communication and problem-solving skills
• Ability to lead and motivate a team
• Ability to analyze customer service data and trends
• Ability to build relationships with customers and staff
• Ability to manage customer service operations
Vice President Of Customer Service Educations For Your Resume And Career?
• Bachelor's degree in business, management, or a related field
• Master's degree in business, management, or a related field
• Professional certifications in customer service
• Professional development courses in customer service
• Training in customer service software and systems
• Training in customer service metrics and analytics
• Training in customer service trends and best practices
What tools help Vice President Of Customer Service work better?
• Customer service software: Customer service software can help streamline customer service operations and improve customer service performance.
• Customer service metrics and analytics: Customer service metrics and analytics can help identify customer service trends and areas of improvement.
• Customer service training: Customer service training can help customer service staff stay up-to-date on customer service best practices.
• Customer service policies and procedures: Customer service policies and procedures can help ensure customer service standards are met.
Good tips to help Vice President Of Customer Service do more effectively?
• Set clear customer service goals: Setting clear customer service goals can help ensure customer service standards are met.
• Monitor customer service performance: Monitoring customer service performance can help identify areas of improvement.
• Develop customer service strategies: Developing customer service strategies can help ensure customer satisfaction is maintained.
• Analyze customer service data: Analyzing customer service data can help identify customer service trends and develop strategies to address them.
• Build relationships with customers and staff: Building relationships with customers and staff can help ensure customer service standards are met.
Common Vice President Of Customer Service interview questions?
• What experience do you have in customer service?
• How would you handle a difficult customer service situation?
• What customer service strategies have you implemented in the past?
• How do you ensure customer service standards are met?
• What customer service metrics and analytics do you use?
• How do you motivate customer service staff?