It End User Services Technician Jobs in California

Team Management: Experience managing a team of 20+ members, preferably oriented towards Service Desk.

Mobile Device Management: Experience in managing mobile devices, with a significant emphasis on:

Change Management: Understanding the importance and process of managing changes in IT infrastructure.

Configuration Management: Managing and maintaining hardware and software configurations.

Must have skills / experience:

IT Service Management (ITSM) Tools: Familiarity with ITSM toolsets and related processes, including:

Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

Log inventory hardware assets and report capital assets after installation.

Inform and train users in equipment and software operation.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.

Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.

4-6 years of experience in the service industry.

Advanced customer service skills required.

Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.

Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.

Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.

Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.

4-6 years of experience in the service industry.

Advanced customer service skills required.

Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.

Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.

Bachelor’s degree or equivalent combination of education and experience

Throughout your next six months at Episource, you’ll develop the team based on skills and business needs.

Remote culture with company equipment, virtual access, and monthly internet allowance

Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year

Career Development: Tuition reimbursement, certifications, and seminars

Multiple years of tech support experience, preferably in the healthcare or technology industry

Manage on site inventory and the total lifecycle of IT assets.

Troubleshoot software and hardware issues, in person and remotely.

1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.

Experience supporting Mac iOS and Linux environments.

Technical certifications (i.e. A+, Network+, MCSE).

Working knowledge of audio-visual equipment.