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Unemployment Insurance Call Center Representative Jobs

Unemployment Insurance Program Specialist
By U.S. Department of Labor At Dallas, TX, United States
Requires a probationary period if the requirement has not been met.
A knowledge of current social and economic conditions under which social insurance programs operate, and the principles of Federal/State/local relationships;
Designing UI operational systems through automation, modernization, or process flow for system and benefit payment accuracy improvement; or
Must be a U.S. Citizen.
Must be at least 16 years old.
Candidate required to obtain the necessary security/investigation level.
Unemployment Insurance Program Specialist
By US Employment and Training Administration At , Philadelphia, Pa
education/Individual Occupational Requirements (IOR), Applicants must meet the below specialized experience:
If you are relying on your education to meet qualification requirements:
Requires a probationary period if the requirement has not been met.
You will be evaluated for this job based on how well you meet the qualifications above.
Must be a U.S. Citizen.
Must be at least 16 years old.
Unemployment Insurance Manager Jobs
By State of Iowa Talent Gateway At , Des Moines, 50319, Ia $57,595 - $89,357 a year

This position is responsible for personnel functions, for the Unemployment Insurance Benefits Bureau. This includes establishing permanent positions, justifying the hiring, performing the ...

Unemployment Insurance Local Office Manager
By State of Delaware At , Newark, 19702, De
JOB REQUIREMENTS for Unemployment Insurance Local Office Manager
Six months experience in developing policies or procedures.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in narrative report writing.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Unemployment Insurance Specialist I Temporary
By State of Hawaii At , , Hi $3,708 a month
Click here to view Minimum Qualification Requirements and relevant substitutions (Download PDF reader)
Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
TO QUALIFY, YOU MUST MEET THE FOLLOWING REQUIREMENT:
Click here to view Class Specifications (Download PDF reader)
This posting is for the State of Hawaii, Department of Labor and Industrial Relations, Unemployment Insurance Division.
Salary: $3,708 per month (SR-16, Step C)
Project Coordinator - Hourly - Albany - Unemployment Insurance
By Labor, Department of At , Albany, 12240, Ny $50.17 an hour

Responsible for assisting in the prioritization and solutioning of defects within unemployment insurance systems.

Are you looking for a rewarding career in customer service? Join our team as an Unemployment Insurance Call Center Representative and help people in need get the assistance they need!

Overview Unemployment Insurance Call Center Representatives are responsible for providing customer service to individuals who are filing for unemployment insurance benefits. They answer questions, provide information, and help customers navigate the unemployment insurance system. Detailed Job Description Unemployment Insurance Call Center Representatives are responsible for providing customer service to individuals who are filing for unemployment insurance benefits. They answer questions, provide information, and help customers navigate the unemployment insurance system. They must be knowledgeable about the various types of unemployment insurance benefits and the application process. They must be able to explain the benefits and eligibility requirements to customers in a clear and concise manner. They must also be able to troubleshoot any issues that customers may have with the application process. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of unemployment insurance benefits and eligibility requirements
• Ability to explain complex information in a clear and concise manner
• Ability to troubleshoot customer issues
• Computer literacy
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of unemployment insurance benefits and eligibility requirements
• Ability to explain complex information in a clear and concise manner
• Ability to troubleshoot customer issues
• Computer literacy
Job Knowledge
• Knowledge of unemployment insurance benefits and eligibility requirements
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Experience
• Previous customer service experience
• Previous experience working in a call center
Job Responsibilities
• Answer customer inquiries regarding unemployment insurance benefits
• Provide information and assistance to customers filing for unemployment insurance benefits
• Explain the various types of unemployment insurance benefits and the application process
• Troubleshoot customer issues with the application process
• Update customer records in the system
• Follow up with customers to ensure their satisfaction