Hr Specialist (Lead) Jobs
By Blue Shield of California At California, United States
Respond to SMP tickets, manage calls, and complete transactions as necessary
Provide feedback to the HR: Connect Manager on roadblocks and other lessons learned to assist in continuous improvement
Requires at least 7 years of prior relevant experience
Overall understanding and experience of the HR function
Prior customer service experience is required
Create schedules for contact center associates, monitor adherence, coach to differences