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Tier I CSR Jobs in Iowa

Tier 2 Csr - Call Center
By Maximus At , Remote From $14.13 an hour
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
High School diploma or equivalent with 1-3 years of experience.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include, income, identity, and other eligibility verification documents.

Are you looking for a job that will challenge you and give you the opportunity to make a difference? Look no further! We are looking for a Tier I Customer Service Representative to join our team and provide exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for resolving their inquiries and complaints in a timely and professional manner. If you have excellent communication skills and a passion for helping others, this is the perfect job for you!

Overview Tier I Customer Service Representatives (CSRs) are responsible for providing customer service and support to customers. They are the first point of contact for customers and are expected to provide accurate and timely information and assistance. Tier I CSRs are responsible for handling customer inquiries, resolving customer issues, and providing customer support. Detailed Job Description Tier I CSRs are responsible for providing customer service and support to customers. They are the first point of contact for customers and are expected to provide accurate and timely information and assistance. Tier I CSRs are responsible for handling customer inquiries, resolving customer issues, and providing customer support. They must be able to effectively communicate with customers, both verbally and in writing. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must also be able to provide accurate information and advice to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to troubleshoot customer issues
• Ability to provide accurate information and advice
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to remain calm and professional in stressful situations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to remain calm and professional in stressful situations
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a call center environment
Job Responsibilities
• Handle customer inquiries and provide customer support
• Troubleshoot customer issues and provide solutions
• Provide accurate and timely information and advice to customers
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management
• Assist with other customer service related tasks as needed